Despite the fact that our loan didn't get through, working with our loan officer, Anthony Hartsell, was a very positive experience. Anthony is diligent, efficient, and communicative. He walked us through the loan application process and help us with the loan processing when our processing officer was non-responsive. He spent a lot of times educating us about evaluating loans and calculating interest rates. When the loan didn't work out, he tried hard to help us find alternatives. Unfortunately, none of the options will work for us. I'm sorry, Anthony! Even though we have a great experience working with Anthony, we can only give 3 stars to Primeline as a whole due to two reasons. First, our loan processor was not up to par in speed with all the paperwork of our application. Emails were not replied most of the time and a couple of times, Anthony has to be our in-between to keep the processing going. Second, also the most significant reason for our dissatisfaction is that we wasted $600 for an appraisal that materialized to nothing! Right at the beginning, we told Anthony that we were purchasing a house as investment property and we told the loan processing officer that our down payment money was a gift money and we even have to go through lots of hurdle to have the paper work to prove it. We were not told early in the process that there is a Freddie Mac/Fannie Mae rule that would not allow gift money to be used for down payment of investment property. I don't believe this rule is new and any experienced loan processor should know this. If we know about this, we would not have to spend $600 for an appraisal. This is very upsetting for us. It's not just a loss of money, but also time of both us and Anthony's. We would still recommend Anthony but we would ask people to be cautious about this. Ask questions and clarify things before you authorize any payment to do anything. I read some of the reviews and it seems that we are NOT the only customers who had lost money for the appraisal of a house that we ended up not buying!

Taylor was efficient, responsive and resourceful. Literally was able to close on a conventional loan in <21 days because whenever an issue came up, he got right on it. Excellent service

Great people to work with and they had great response times.

Very happy with the whole process. Paul was great to work with. Kept us up to date on everything even on weekends and nights. Would recommend Primeline and Paul Severino

Process was long and daunting….after several weeks of a standstill my loan officer Alex Collins tried his best to assist me with my refinance. I did notice as time progressed and it looked like the deal couldn’t pull through there was lack of transparency and communication on his part. I am hoping my appraisal cost will be fully refunded. Please continue to update your clients even if the situation does not result in any action…..

I have dealt with many Loan Officers and Loan Processors over many years, many have been professional and Knowledgeable of the mortgage market, but my experience with Paul Severino, Loan Officer and Amanda Swilley, Loan Processor of Primeline Capital was exceptional in every aspect of the Loan/mortgage process, from application to funding. Paul took the time and effort to understand my needs and situation, make appropriate and understandable recommendations and help me make the best choice for my needs and situation. Amanda made the document request, document submission and loan processing convenient and successful. They are truly the ultimate professionals and I highly recommend them and Primeline Capital to anyone seeking a mortgage refinance or original loan. Dennis H..

I had the privilege of working with Courtney and Amanda. Everything was done in a timely and professional manor and I am very pleased I was able to work with them.

We refinanced our house with PrimeLine. Our initial contact, Caitlin Griggs, pointed us in the direction of Dakota Foster. This refinance was the easiest transaction we have ever experienced! We were informed every step of the way on what was going on with our loan. VERY quick turn around, 10/10 customer service! Would definitely work with PrimeLine again! Maybe we will get our next loan through them!!

Keena, Amy, and Jillian made the purchase of our home go so smoothly. Keena had very competitive rates, shopped a few options for us, and even came to our closing to check in on things! Providing documents was simple and easy. Thanks for a stress-free lending experience!