RoundPoint Mortgage Servicing LLC
Mortgage broker in Clover, South Carolina
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I received prompt, professional and courteous service! Thank you!
The representative was very helpful in answering my questions. I give her a 10 out of 10.
Hugo is literally the only reason why I continued with the home buying process. It was a big headache, but he motivated me and kept me on track and was as helpful as he can possibly be. Thanks again Hugo!
Reply from the business:
Aug 16, 2022We understand the home buying process can be overwhelming. Thank you for taking the time to leave our team member such an amazing review.
Helped me out on loan for our first home! Loved our smooth and easy process!
Reply from the business:
Aug 16, 2022This is excellent to hear. Nothing makes us happier than learning about how we've made our customers happy. Thank you for sharing your experience with us!
Nick Mascara was always available to answer our questions and kept us informed throughout the process. Highly recommended.
Reply from the business:
Aug 16, 2022We love to get feedback like this! We're so glad your experience with RoundPoint was so great. Thank you for sharing this information with us. We will share your feedback with our teammate. Thanks again!
I did not understand their email to me, since there were some documents they owe me to correct an issue. But, I do have to say that their representative spoke with me with care and concern. I do appreciate they took my issue seriously, even as the issue is not completed.
Reply from the business:
Aug 16, 2022Thank you for posting a review and we're sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your issue. Our Social Media Manager will contact you to have any outstanding issues resolved.
