RoundPoint Mortgage Servicing LLC
Mortgage broker in Clover, South Carolina
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Every time we call we have to go through about 5 minutes of getting to the right person and then having to answer many questions before we can even get to the reason why we called. A little frustrating if you have to call them frequently. Otherwise the people all seem to be nice however they always say they will call back with a response but never do.
Reply from the business:
Aug 16, 2022We're sorry to hear you had a frustrating experience with our Customer Service team. We'd like the chance to turn this around for you. Please email your name, property address, and contact information to SocialMedia@roundpointmortgage.com
Awesome customer service. Helpful, kind and understanding. Thank you!
Reply from the business:
Aug 16, 2022We are so glad to hear our Customer Service team was able help. Thank you!
EXCELLENT CUSTOMER SERVICE.
Reply from the business:
Aug 16, 2022Nothing makes us happier than to hear that our Customer Service team did an excellent job.
CUSTOMER SERVICE IS OUTSTANDING! VERY PROFESSIONAL AND COMMUNICATIVE! 10/10
Reply from the business:
Aug 16, 2022Thank you for taking the time to leave such an amazing review!
Very professional and helpful. I give her a "A+", You should give her a raise!
Reply from the business:
Aug 16, 2022We love to get feedback like this! We're so glad your experience with RoundPoint was so great. Thank you for sharing this information with us.
Reply from the business:
Aug 16, 2022We're so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Please send an email to SocialMedia@roundpointmortgage.com and include your name, property address and contact information.
