
Cityscape Home Mortgage
Mortgage broker in Okemah, Oklahoma
0
0 Reviews
Jeff Summers & Brad Turney were a great help in my home buying process. Available at all hours for any questions I had during the process. Made it nice and easy! Will definitely do business with them again in the future.
Reply from the business:
Jun 16, 2023Zach, Thank you for the amazing review. But most importantly thank you for choosing Cityscape as your lender. We are grateful we were able to help you with your home purchase.
Jeff was so wonderful to work with! He answered phone calls and texts at any time and helped us understand everything.
Reply from the business:
Jun 16, 2023Cyndi Wolf, Thank you so much for the wonderful review! Jeff, his team and our entire team are so grateful you chose our team to help with your recent home purchase. If we can every help you or anyone you know please let us know. Thank you again, Cityscape
Cityscape Home Mortgage and Carrie provide unparalleled service to those looking to buy or refinance a home. They have a great portfolio of options for all kinds of buyers - first-time, investment, self-employed, etc. And Carrie will hold your hand throughout the process, which is refreshing and helpful when entering into one of the biggest financial decisions in your life!
Reply from the business:
Mar 16, 2023Lindy, Thank you for the wonderful review. Carrie and her team loved helping you. Please never hesitate to let us know if we can every help you again. Thank you, Cityscape Home Mortgage
Everyone here has been amazing! Josh was extremely helpful in helping us find houses. He is very knowledgeable and really cares about his clients! After looking at many houses and not finding “the one” They were so patient and understanding when we changed our mind and decided to wait. After working together for about a year and a half we FOUND OUR HOME! Jeff was there every step of the way, answering all the calls and questions we had (there were a LOT!). Everyone really worked hard for us and with us and now we’re moving in! Thank you all for helping us get into our dream home. I recommend Citi Scape 100%!!
Reply from the business:
Mar 16, 2023Thank you so much for your wonderful review! We are so grateful your experience was wonderful. We loved working with you as well.
Cityscape Home Mortgage was recommended to me by my realtor. Jeff, Brad, Stefanie, and Kelsey made my first time home buying experience very easy! I thought it would be a stressful process, but with their help on questions and processes, they made it stress free. I highly recommend using Cityscape Home Mortgage!
Reply from the business:
Mar 16, 2023Jeff & Brad and our entire team are so happy you had a wonderful experience. We are very grateful you choose our company and team to help you with your home loan. We love helping all types of buyers but it's especially gratifying when we are able to help a first-time homebuyer like you. Please never hesitate to reach out if we can help you in any way. Thank you - Cityscape Home Mortgage
Great people and very knowledgeable!
Reply from the business:
Mar 16, 2023Thank you so much we love helping families!
I worked with Jeff Summers and he is the most helpful, sweetest, and professional person. He made this very stressful process so much easier. He's very responsive and I'm so thankful for him and his whole team!
Reply from the business:
Mar 16, 2023Kara Jamison, thank you so much for the wonderful review! We are so grateful that we could help you on your home purchase. Never hesitate to let us know if we can help you in the future.
Randi Wright and the entire Citiscape Team were awesome to work with! Every question I asked was quickly answered. I appreciate everyone's time and effort that was put in to help me transition to a smooth closing! I would highly recommend Citiscape Home Morthage!
Reply from the business:
Mar 16, 2023David we re so thrilled you loved working with Randi Wright! She is passionate about home lending and loves her clients. Our number one goal is happy clients with smooth closing. We are so happy that you choose us for your home mortgage. Never hesitate to reach out if we can help you in any way in the future. Thank you, Cityscape Home Mortgage.
*UPDATE* After posting our review of our experience, the branch manager, Howard Doak, called and text me and our realtor to discuss what happened. As much as I appreciated the attempt to address the issue, the experience quickly soured. I am truly bothered by his public reply to my review. He acknowledged to me privately that Thomas did not respond to repeated attempts to contact him, yet publicly claimed he reviewed all correspondence and it was responded to in a "timely and positive manner." When I brought this up to Howard, he text me and said he’d be happy to revise his reply. I’ve seen no such revision and publicly twisting the truth when he knows his team is responsible for the failure makes it clear this is not a business I’d trust. Truly a disappointing experience. I would not recommend anyone work with Thomas Lyons at City Scape Home Mortgage. I cannot speak for their other lenders, but Thomas Lyons is extremely unprofessional and unreliable. He immediately pulled our credit after talking to us, told us we were approved and then when we asked him about moving our deed into a trust he stopped returning our calls. Our realtor, who referred us to him in the first place, tried to contact him and also couldn't get in touch again. I called, emailed, and text him and only once did he reply with a text message to my call, but when I mentioned who I was he never responded again. We have worked with other lenders since this and they have been happy to work with us and accommodate our trust requirement. I can safely say our credit scores have been affected by him pulling our credit so early in the process because by the time we realized we were not going to hear back from him we were outside of the window for credit pulls and our credit reports with a new lender say the number of inquires on our credit have impacted the score. Especially with interest rates this high, having this impact our credit scores can mean hundreds of dollars additional we will end up paying on our new mortgage each month. I hope this can help others to not end up in the same situation we have. :(
Reply from the business:
Jun 16, 2023Michelle, we are so very sorry your experience was less than favorable. Our firm has been in business for over 30 years and we pride ourselves on our customer service and satisfaction. I have personally reached out to you to discuss how we can help you and perhaps come to a positive resolution to your experience. You can call me anytime night or day. Thank you for talking with me. It is our goal to always create a referable experience. I will use your concerns to make sure everyone on my team is delivering that same referable experience in the future.
Yesterday my sister and I closed on the purchase of our parents house. We started this journey less than two months ago. We were not even sure if we could even do it. We applied and the next morning and Jeff Summers reached out by phone, text, and email. The first time I called him he said he would work his hardest and try to make it work for us. To say we had an up and down experience with cost popping up, is an understatement. But the one thing that never changed was all the hard work that Jeff Summers and his team put into helping us have our dreams come true. Jeff Summers and team thank you so very much for all the hardwork you all put into the whole process. Jeff Summers and everyone at Cityscape Mortage and Allegiance Title are amazing.
Reply from the business:
Mar 16, 2023Madison, this review really hit home for me on why we do what we do what we do at Cityscape! I am so grateful our team was able to help your family with this very important transaction. Thank you so much for entrusting your business with Cityscape Home Mortgage. Please never hesitate to reach out of we can help you again in anyway. With Gratitude, Cityscape Home Mortgage