
Ruoff Mortgage - South Bend
Mortgage broker in Monterey, Indiana
0
0 Reviews
Reply from the business:
Nov 16, 2022Hi, Becki. We appreciate the rating and are glad we could provide you with a positive experience!
Chris Jaso made this whole process a breeze, he’s so helpful and kind. And is there to answer questions day or night, literally anytime. This is my second time working with him and recommend him to everyone I know who is looking for a house.
Reply from the business:
Oct 16, 2022Hello, Emily. We appreciate you taking the time to share your experience and provide your recommendation of Chris and the Ruoff Mortgage team. Thank you!
Reply from the business:
Oct 16, 2022Hi, Huey. Thank you for taking the time to rate us!
Michael Grove and his team at Ruoff were amazing. Super smooth process. Excellent communication throughout. Accessible online loan program that allowed me to track the status of my loan, upload documents, etc. So happy with the service I received!
Reply from the business:
Sep 16, 2022Hi, Amber. Thanks for taking the time to share your positive experience with Michael Grove and Ruoff Mortgage. We truly appreciate it!
Honestly Cory was great! The process was smooth he kept me up to date on the process and where we were. However, I choose Ruoff because I wanted a local company to have my own and the usability of their website was amazing. Not even 2 weeks after my closing I found out they sold my mortgage to another company now I have to use an outdated website for a company that I’m just another tally. So probably won’t use them again.
Reply from the business:
Aug 16, 2022Hello Donovan, We are glad to hear you had a positive experience with Cory and Ruoff Mortgage. I wanted to let you know we are still here to help if you have issues with the servicer of your loan. Unfortunately, we do not have the capacity at this time to service all of the loans we originate. However, we do have plans in place to open our own servicing department to avoid this issue in the future. Thank you for letting us know your concerns. Please reach out if there is any was we can be of assistance in the future.
Lori Hiscock was referred to me by a family member and it was a pleasure working with her. Her response time when you have any questions or concerns is unmatched, she even replied back to me on the weekend on vacation. She runs all the numbers for you so there are no surprises in the end. She is amazing at what she does and I appreciate all her hard work in my home buying process.
Reply from the business:
Aug 16, 2022Hi, Ronetta. That's great to hear! Thank you for putting your trust in Lori Hiscock and Ruoff Mortgage!!
Lori has wealth of experience and made the transition of getting into our new home easy in a chaotic market.
Reply from the business:
Aug 16, 2022Hi, Nick. Thank you very much for your rating! We are glad you had a pleasant experience.
I had a closing date set. Ready to move and my loan ppl (r/m) pulled out from under me last minute. Kristee came in and literally moved mountains for me. Between her and my awesome realtor (Marybeth) they saved my house. I was supposed to close Monday with the bank that canceled for no reason (rocket mortgage) but Kristee saved me and I was able to close four days later on that Friday. She was so sweet and understanding through the whole process and help make my dreams come true. Without her I honestly don’t know what I would have done. She is the kindest sweetest person and I owe her the world!!! Thank you Kristee and RUOFF for saving us and being so understanding.
Reply from the business:
Aug 16, 2022Hi, Dawn. We appreciate the kind words and are glad Kristee and Ruoff Mortgage could provide you with a positive experience!
Ruoff and Cory Wilson are the best in the mortgage business. Cory went above and beyond helping with my first home purchase. He made everything so easy. He will be my go-to for the next home purchase.
Reply from the business:
Aug 16, 2022Hi, Courtney. That's great to hear! Thank you for putting your trust in Cory Wilson and Ruoff Mortgage!!
I had the pleasure of working with Kristee Dampeer. She was amazing! She was always there when I had a question and got all my documents to her quickly. She was great to work with! She came to my closing and I didn’t even know she was going to be there but I am glad she did! It was great to finally meet her in person after talking, texting and emails back and forth for months.
Reply from the business:
Aug 16, 2022Hi, Kristin. We appreciate the rating and are glad we could provide you with a positive experience! Thank you for putting your trust in Kristee Dampeer and Ruoff Mortgage.