FLORA M. Madison, WI Chrysler Pacifica Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5 08/04/2023 verified customer Verified Customer 10 Unresolved engine light issue from previous repair by my former repair shop I had taken my van in to my former repair shop for an engine light issue. They attempted to deal with this problem twice within five days, but the light would again pop on a day or two after each repair. On my third visit I was told that their diagnostic tool couldn't find anything wrong with the van, so the van would be safe for me to drive. I had never had such a concern before in the 30 plus years they had worked on my van. After talking with a friend about my concerns she referred me to Chet's Care Care. The mechanics removed framing from my van so that would be able to view the entire engine area. They found that mice had chewed wires in three different systems in my van! Not only did they painstakingly make the repairs, but Erik and his wife - the owners - took time to help me figure out when and why I started to have such a problem and how to prevent future issues! They were truly concerned for me and the well-being of my vehicle! Will be taking in my husband's car next week for a look over. Best experience I've had in years, and can now understand why Chet's Car Service has a 5 star rating!

We stopped at Chet’s on Monday, August 14, shortly after they opened, with the battery gauge on our truck reading below the L mark. It sounded as if the alternator was going, so driving home to Minnesota wasn’t an option. Matt was able to work us into the schedule and figured they could look at it later in the morning. We left the truck, got a ride from their driver back to our hotel for breakfast and settled in for a potentially day long wait. Matt called at 9 a.m., they had diagnosed the problem as a likely gauge malfunction and not anything that would prevent us from driving home. Their driver picked us up and we were on the road home by 10 a.m. Everyone at Chet’s treated us well and went above and beyond to help a couple of stranded out-of-towners. They were honest and the treatment we received from them had us recommending that our son, who lives in Madison, try Chet’s for his vehicle care. Thanks again to everyone at Chet’s!

Expensive. Highest price for part. Go somewhere else 👍

Took my car in after an accident. Was also going through getting in touch with my estranged Dad again who fixes cars a little. They said my car was totalled, I decided to call him and he at least said we would take care of impounding it. He ended up fixed it!!!! Guess people really do scam women lol

Great 'personal' that care about what's happening under the hood.

As a woman bringing in a vehicle, they took advantage of that and added things that I did Not request or sign for. For that, they do not deserve any star!

Not happy. Took my truck in for an oil change and to have them see why the check engine light was on. It took 24 hours to get my truck back for the appointment I scheduled a week in advance. I didn’t get any discount, didn’t top off any other fluids, didn’t check anything else out with the engine. The only thing they did for me was give me a ride to and from my apartment and a small apology.

Great service and quality work.