David’s Certified Auto Repair
Auto body shop in Windsor, Wisconsin
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David and team are respectful while working with my daughter to get her car serviced. You don’t find this everywhere. They are also thorough and timely in their work.
Reply from the business:
Apr 23, 2024Thank you, Wes Ray, for sharing your positive experience with David’s Certified Auto Repair! We truly appreciate your feedback. Our team takes great pride in providing respectful and considerate service, especially when working with family members. It’s heartwarming to know that your daughter received excellent care during her car service. We understand that trust and respect are essential, and we strive to create a welcoming environment for all our customers. Additionally, we’re delighted that you found our work to be thorough and timely. Efficiency is crucial, and we’re committed to ensuring that every repair or service is handled promptly and effectively. For anyone seeking reliable auto repair in the Waunakee, WI area, David’s Certified Auto Repair is here to assist. Whether it’s routine maintenance, complex repairs, or tire services, we’ve got you covered. Thank you once again for choosing DCAR, and we look forward to serving you and your family in the future!
In September last year we purchased a 2012 Honda CRV from CarMax, and we paid for the extended warranty to cover repairs, with a low deductible...just in case. We recently heard a strange noise when turning at low speeds and so we looked at the Repair Pal list of mechanics that will work with them, not a very big list, and David's was the closest and they had the first available opening. I'm so glad we took it to them. It turned out to be a wheel bearing issue and they got the part and repaired it quickly. They also inspected the rest of the vehicle and found that both air filters had signs of rodents (something that the 120 point Car Max inspection should have probably noticed) so they replaced them too. Then they noticed another sound and it came to be that it needed a new rear differential. The warranty company covered so much of our repair bill, and we only were charged for the filters. We had a loaner, but for much longer than they normally have loaners out for. The long delay was because instead of letting David's get the rear differential in a few days and getting it back to us in that first week, the warranty company decided they were going to be shipping it because they could get a cheaper price, and it was delayed for a week and a half. Long review short, we really appreciated the patience of the staff at David's, they were kind and professional, they were very communicative with calls and text alerts. They were annoyed by the red tape of waiting for the part but we felt like they were truly on our side, they wanted to really get our vehicle working and had our backs. And there is a really cute dog. I gave them 5 stars because I don't know what they could have done better. They simply went above and beyond and now the car is great. I hope it's a long time until I need more service but whenever that is, I know where I'll take it.
Reply from the business:
Mar 23, 2024We are thrilled to hear about your positive experience with our team! Firstly, thank you for choosing us to service your 2012 Honda CRV. It’s great to know that our proximity and availability worked out well for you when you needed assistance. We understand how important it is to have a reliable mechanic nearby, especially when unexpected issues arise. Wheel bearing issues can be quite concerning, but we’re glad we could diagnose and repair it promptly. Additionally, identifying the rodent activity in your air filters was crucial for maintaining your vehicle’s performance and preventing further damage. We apologize that the initial CarMax inspection missed this detail, but we’re glad we caught it during our inspection. The situation with the rear differential highlights the complexities of dealing with warranty companies. We appreciate your patience during the delay caused by their shipping decision. Rest assured, we always strive to advocate for our customers and ensure their vehicles are in top condition. Our team takes pride in being communicative, and we’re delighted that our calls and text alerts kept you informed throughout the process. And yes, our adorable dog is a bonus! Thank you for your 5-star review! We’re committed to going above and beyond for our customers, and we’re thrilled that your car is now running smoothly. Whenever you need service in the future, you know where to find us. Safe travels, and may it be a long time before you require further assistance!
Extremely reliable place to take your car to get serviced/repairs. They are beyond reasonable and up front with costs and for the most part have been same day service for me unless there is a part that is necessary to order, which it is then a next day thing. I have had zero issues and always feel confident driving off their lot after getting any issues fixed that I have. Super appreciate this place for the trustworthiness, quick communication, and knowledge they provide.
Reply from the business:
Apr 23, 2024Thank you, Charlie Arvold, for sharing your positive experience with David’s Certified Auto Repair! We greatly appreciate your feedback. At DCAR we take pride in being extremely reliable when it comes to auto service and repairs. Our commitment to transparency and honesty is reflected in our up-front costs and clear communication. It’s wonderful to hear that you’ve consistently received same-day service, except when a part needs to be ordered—then we promptly address it the next day. Your confidence in driving off our lot after repairs is a testament to our team’s dedication. We understand that trust is essential, and we’re thrilled that you find us trustworthy. Our knowledgeable staff strives to provide top-notch service, ensuring that your vehicle is in excellent hands. For anyone seeking dependable auto repair in the Waunakee, WI area, David’s Certified Auto Repair is here for you. Whether it’s routine maintenance, complex repairs, or tire services, we’ve got you covered. Thank you once again for choosing David’s, and we look forward to serving you in the future!
Our experience with David’s was excellent! They were up front about charges and communicated very well. They literally saved us thousands of dollars by properly diagnosing the problems and fixing the issues in a timely manner. Receiving real time updates via text message was a great feature. We would absolutely recommend David’s!
Reply from the business:
Apr 23, 2024Thank you for sharing your positive experience with David’s Certified Auto Repair! It’s wonderful to hear that we were transparent about charges, communicated effectively, and provided timely solutions. Saving thousands of dollars by accurate diagnosis and efficient repairs is certainly what we strive for everyday. The real-time updates via text message are indeed a valuable feature, allowing our customers to stay informed throughout the repair process. Thank you for wholeheartedly recommending DCAR based on your excellent encounter with our services. For anyone seeking reliable auto repair in the Waunakee, WI area, David’s Certified Auto Repair is commitment to customer satisfaction. Whether it’s routine maintenance, tire services, or more complex repairs, DCAR has you covered. Thank you for taking the time to share your feedback, and we appreciate your recommendation!
I am never going to bother with this repair center again. Last vehicle I took there they messed around with for a month and couldn't get a turbo fixed. Recently in the middle of the subzero temperatures my truck heater went out. I brought it in to DCAR and they wouldn't even look at it for 5 minutes instead claiming I needed to go to the dealer bc they would have to charge $175/hr. Problem turned out to be a fuse. 5 mins
Reply from the business:
Feb 23, 2024Dear Alexander L, Thank you for sharing your feedback regarding your recent experience at DCAR. We appreciate your candid review and apologize for any inconvenience you encountered. Firstly, it is our policy to always recommend that customers visit the dealer when their vehicle is under warranty. We can only assume based on your description that this vehicle would be under warranty as that is the only reason we would recommend taking it the dealer. Factory warranties typically cover repairs at no cost to the owner. Unfortunately, as an independent repair center, we cannot perform warranty repairs for factory warranties, and we would have to charge for those services. Regarding electrical repairs, we quote on the higher side because these issues can become quite complex beyond simple fuses or relays. However, if you were comfortable with the possibility of a diagnostic fee of $175, we would have been happy to investigate and address the issue promptly. As for your truck heater issue, we regret that we couldn’t address it and potentially repair it within the first 5 minutes since there was a breakdown of communication on the possible diagnostic fee for something that may have been under warranty. It is great that it turned out to just be a fuse since that is a quick and simple repair, and we appreciate your patience and regret we could not have taken care of it that same day for you. We understand your frustration with the turbo repair on your previous vehicle. We apologize for any inconvenience caused during that process. We take pride in our work and are committed to improving our processes. Your feedback helps us enhance our services. If you have any further concerns or need assistance, please feel free reach out to me personally as I would appreciate a chance to make a better impression and the description you have provided does not reflect how we operate. Sincerely, David Weishoff (DCAR Owner)
Last summer I scheduled the brakes to be replaced on my truck. DCAR offers a warranty and actually backs their warranty. In December I noticed my steering wheel shaking while braking so I called and they fixed everything free of charge. You don’t get customer service like this very often anymore. They even told me about a bigger problem with the truck and came up with a plan.
Reply from the business:
Feb 23, 2024Dear Patrick McCabe, Thank you for taking the time to share your experience with us! We appreciate your trust in DCAR for your truck maintenance needs. We’re thrilled to hear that our warranty service met your expectations. At DCAR, we take pride in standing by our promises and ensuring customer satisfaction. It’s heartwarming to know that our efforts made a positive impact on your driving experience. We apologize for any inconvenience caused by the steering wheel issue in December, but we’re glad we could promptly address it at no cost to you. Our commitment to quality service extends beyond just fixing immediate problems—we also proactively identify and address potential issues to keep your vehicle running smoothly. Thank you for recognizing our dedication to exceptional customer service. We look forward to serving you again in the future. If you have any further concerns or questions, please don’t hesitate to reach out. Safe travels, and thank you for choosing DCAR! Sincerely, The DCAR Team
These guys are the best. I woke up to a flat tire (picked up a sharp rock) and needed a repair asap. After calling several service stations and tire stores in the area they were very understanding and said to bring the tire in and they would fix it before the end of the day (all others said it would be done by the next day). So, I brought the tire in with the expectation of having it fixed by the end of the day. When I got there 10 minutes after I called they said they had time to do it right away if I could wait. 10 minutes later I was on my way with my repaired tire. This experience GREATLY exceeded my expectations. The staff was cool and courteous and the cost was less than expected. DCar is now my go to for auto and truck repair. Keep up the good work guys!
Reply from the business:
Feb 23, 2024Dear John Cuccia, Thank you so much for taking the time to share your fantastic experience with us! We’re thrilled to hear that our team at DCAR exceeded your expectations when you needed a tire repair urgently. It’s heartwarming to know that our understanding, quick service, and courteous staff made a positive impact on your day. We’re honored to be your go-to choice for auto and truck repair, and we’ll continue striving to provide top-notch service. Safe travels, and thank you for choosing DCAR! Best regards, The DCAR Team 🚗🔧👍
Reply from the business:
Apr 23, 2024Thank you for your 5-star review! We appreciate your support and look forward to serving you again.