Super busy but well organized shop

Normally a good shop, but they are apparently struggling to keep mechanics on staff right now. I brought my truck in asking them to repair a busted leaf spring and change the oil; they had it for two months and never even looked at the leaf spring. Apparently they managed to change the oil. Never called to give me a heads up on the wait time, and still charged me almost $60 for the oil change. You're probably better off looking elsewhere for service unless it's basic maintenance.

Chet's care for people! Tatjana from Canada, I came to Chet's by recommendation of people at the gas station when my brake broke on hwy. I was heading from Madison to Milwaukee. Mr.Eric, the sun of the owner of this car care shop came to me with big smile and firm shake asking me how can he help. I told him what happened and that I lackilly managed to avoid accident when brake on my camper van broke during the time I was trying to stop at one intersection. He smiled at me again and said that he will look at it and he offer me the coffee and to relax in their office in mean time. Very soon he and one of his crew member checked my vehicle, found the problem and helped me to be able to drive it to the place where it can be fixed. They were very busy that day and they had lack of some crew members, but they left everything and helped me first. It was very nice to meet and talk to Me. Check too. Thank you guys. It is so nice to still find the people that care for people and their car.

Excellent service on my Chevy Sonic. I thought I had a wheel bearing issue. Chet's found it to be a aging strut issue and gave me the option to defer maintenance due to the high mileage of my vehicle and cost of the repair not worth doing. They shot me straight and saved me over a grand on my high mile-end of life-commuter car.

This was about 5 years ago, for what it's worth. Bought a full set of new, high quality tires (Continental) from Chet's, paying a premium price. I know, I know, should've gone to a tire retailer. Thought it would be worth it for the convenience of overlapping the visit with my annual synthetic oil change. Three weeks later, I found one tire had a slow leak. When I returned to Chet's, they charged me for a "puncture repair" ($25, I think), plus two hours sitting in their waiting area. Slow leak remained. Two months later, took my car to the dealership for a recall repair. Asked them to fix the slow leak in that same tire. They found it was a faultily installed valve, not a puncture. I asked if there's any puncture repair. They didn't see one.

Honest and reliable! Not a lot of auto shops that still practice genuine honesty, I only take my car to Chets !