Bob's Main Street Auto & Towing

Auto body shop in West Bend, Wisconsin

4.5
StarStarStarStarHalf Star
45 Reviews and Ratings
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Wade Wagenknecht

Mar 24, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

They hosed off the truck. Did wash it. Put outside in the sun. Truck all water spots! Steering wheel a drives door panel full of dirt and grease. Drives side front fender also had grease on it. 4×4 system still made noise after the repair. 2 days later it didn't work again. Took Auto Safety Center. Got done right!! Should charge them 500 dollars for a detail job on my truck!

Reply from the business:

Mar 24, 2024

Thank you for taking the time to share your feedback with us, Wade. We value all input from our customers. We are sorry to hear about the grease spots on your vehicle following the completion of our services. We completely understand your frustration, and we are committed to addressing this issue to prevent it from occurring in the future. Regarding the washing of vehicles, we currently do not offer this service. Your vehicle was brought in for us to mount and balance four tires, perform an alignment, and it was also discussed that you would be providing your own vacuum lines for your 4-wheel drive system. We did not conduct a diagnostic assessment related to your 4-wheel drive system to identify any underlying issues. However, we were happy to fulfill your request to replace the vacuum lines as per your instructions. We regret that replacing the vacuum lines did not resolve the issue with your 4-wheel drive system. Please understand that we cannot guarantee the success of repairs when we have not conducted a thorough diagnostic evaluation. Thank you again for your feedback. If you have any further questions or concerns please give Ashley a call at 262-335-2277.

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Amanda Cvikel

Mar 24, 2024

StarStarStarStarStar

Bob's Main Street Auto is AMAZING! Our van was having problems (and was unusable) the week before Christmas and we were going to be taking a family trip. They had no available appointments, but were willing to keep our van on their lot to work on it if there were any small openings in their schedule. By some miracle, they found time for us and replaced our faulty coolant sensor for a very reasonable cost. Christmas was saved!!! In a previous visit, they replaced a section of our exhaust. When it took longer than expected, they hooked us up with a free rental so that we could make it to my family's Thanksgiving gathering. They take GREAT care of their customers and offer good warranties on their work, including roadside assistance for some. And last time we got a free car wash. Highly recommend!

Reply from the business:

May 24, 2023

Thank you for your review, Amanda! We are glad we were able to assist you with repairing the coolant sensor on your van. We strive to provide the best service possible and are happy to see that it is appreciated.

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Teresa Grube

Mar 24, 2024

StarStarStarStarStar

Friendly people. I rented a truck and the girl that did it was nice and friendly and very polite and helpful. Best place to get a truck

Reply from the business:

Mar 24, 2024

Thank you for your review, Teresa. We are glad Kayla was able to assist you with a Penske truck rental. We strive to provide the best service possible and are happy to see that it is appreciated.

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Daniel Burgard

Mar 24, 2024

StarStarStarStarStar

Reply from the business:

Apr 24, 2024

Thank you, Daniel! We are thrilled to hear you had a five-star experience with us! We appreciate your business.

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David Goodell

Mar 24, 2024

StarStarStarStarStar

Always pleasant and easy to work with, very transparent with the repair process and costs involved.

Reply from the business:

Mar 24, 2024

Thank you for your review, David. We strive to make the repair process as seamless and transparent as possible for our customers. We are glad we were able to assist you with replacing the thermostat on your Dodge Grand Caravan. We appreciate your business and look forward to assisting you in the future!

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Carl Stewart

Mar 24, 2024

StarStarStarStarStar

Always a pleasure

Reply from the business:

Mar 24, 2024

Thank you for your review, Carl. We are glad we were able to assist you with an oil change on your Dodge Durango. We strive to provide the best service possible and are happy to see that it is appreciated.

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Maureen Schweitzer

Mar 24, 2024

StarStarStarStarStar

Great job and communication. Thank you for your professionalism.

Reply from the business:

Mar 24, 2024

Thank you for your review, Maureen! We appreciate your business!

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Gloria Lau

Mar 24, 2024

StarStarStarStarStar

Been going here for years. Great people. Good work. I'd recommend.

Reply from the business:

Sep 24, 2023

Thank you for your review, Gloria. We are glad we were able to assist you with an oil change on your Jeep Patriot. We strive to provide the best service possible and are happy to see that it is appreciated.

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Karin Jackson

Mar 24, 2024

StarStarStarStarStar

Nothing to say but FANTASTIC!! Dustin was amazing!! My car had to be towed to Bobs after sliding into ditch on slippery road and broke the tire rods and other stuff had to be done and Dustin was amazing walking me through the whole process of fixing my car rather than going through insurance co. who wanted to total my car and Dustin agreed with me that my car could be repaired and still could get many more miles out of it!! And not to mention, my car was fixed in two days!! Amazing! He always contacted me and updated me and was always in an upbeat positive mood and courteous and professional! Way to go Dustin and Bobs Main Street for your outstanding service! I will definitely be back for future automotive needs! Keep up the outstanding work !

Reply from the business:

Mar 24, 2024

Thank you for your review, Karin. We're thrilled to hear about your positive experience with Dustin and our team at Bob's Main Street. It's our priority to ensure that our customers feel supported and informed throughout the repair process. We are glad we were able to repair the inner and outer tie rods on your Mazda CX-7. We understand how stressful car accidents can be, and we're glad we could provide a solution that saved your vehicle and got you back on the road quickly. We look forward to serving you for all your future automotive needs. Thanks again for choosing Bob's Main Street Auto!

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Anthony Scholten

Feb 24, 2024

StarStarStarStarStar

Quick reliable service, Excellent Customer Service Personnel

Reply from the business:

Feb 24, 2024

Thank you for your review, Anthony. We are glad we were able to assist you with replacing the serpentine belt and tensioner on your Ford F-250. We strive to provide the best service possible and are happy to see that it is appreciated.