
Amport Auto Service
Auto body shop in Waukesha, Wisconsin
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0 Reviews
Honest auto mechanics! Brought my car in to replace brakes. After an inspection, Amport called to inform me the brakes were just fine and they didn't suggest replacing the brakes yet because the pads were only worn 50% and the rotors were fine. Interestingly, a dealership mechanic had told me 6 months prior that the brakes were worn and should be replaced. Other mechanics may have just replaced the brakes. And, I was nicely surprised Amport didn't charge an inspection fee. I'll go back to Amport when my cars need service!
Reply from the business:
Mar 23, 2024thanks for the great review
Nice place
They had my vehicle since August for what I thought to be a diagnostic test for a no start problem, was told it would be 60 bucks! The only time I ever talked to a mechanic about progress was when I initiated a phone call. With the mechanic Zach or whatever his name is. “Zach” couldn’t diagnose the problem, and that’s when I got a phone call. 5 months later ,,, right before Christmas ! You owe 1500 in labor and parts for a vehicle that doesn’t run still ! WTH ! Amport basically said pay us or sign over your title. Honestly at this point I was done ! Here ya go Merry Christmas !
Reply from the business:
Dec 23, 2023Hey Kendra, We are sorry to see your experience here wasn't the best with us! Our diagnostic fee STARTS at 1/half hour of our labor rate so $60 is correct yes. There were a plethora of wiring issues if the vehicle that lead us our original Repair to replace the ECU (Electronic control unit) which we spoke to you about and you agreed, after that issue was resolved, there were several over issues that prevented the car from starting, all of them wiring related. every single time we did speak with you, you said to keep going. At any point in time you had the abiltiy to not continue with diagnositcs. we are sorry if you felt that was never conveyed to you. we tried to get a hold of you over the last month in regards to what you wanted to do with the vehcile how ever we always got a Voicemail and never a phone call back. We alwaysdo our best to provide our customers with as much transperancy as possible, we are sorry you did not feel that way.
Quick and easy emissions test
I asked for a quote on some services. They wouldn't give me a quote unless I brought the vehicle in and left it for them to examine. Which was whatever. But then they performed the service without my authorization and charged me for it. Which would normally have been fine. Except that they charged me $350 for an engine air filter, cabin air filter, and an oil change. If I bought the most premium air filters it would have costed me a combined $30(they used cheapo car quest ones), and installation of both of them would have taken 15 minutes maximum. At $120/hr for labor should have only been an extra $30-$60. The oil change itself was a fair price, in my opinion. But I was ridiculously ripped off for the filter service they did. A few weeks later I brought it back for sparkplugs and transmission fluid change. The price wasn't great, but it was manageable($867). They used cheap ngk iridiums and charged $23/plug for them. I understand a shop needs a markup, but 380%? Overall this whole experience was only $200 less than the dealership would have charged, and the dealership would have performed more services. I only went here because my friends spoke highly of them and their service. But honestly I'm pretty disappointed overall. The workmanship is good, the value for money isn't there. I don't think I will be returning or recommending this particular shop to anyone. Unless they only need an oil change. It would be a 2/5 but the mechanics/front desk staff were friendly and easy to talk to.
Fast and easy car emissions tests! Great customer service!
Took my son's car in for an emissions test and they were super fast and answered all the questions I had. (The guy behind the desk was pretty nice looking, too.) Thank you all and I will be recommending you to friends!!
taken my car here a few times very nice people and great prices . my go to shop if i ever need anything done
Do not let them talk you into getting your vehicle registered right at the shop if you take it in for an emissions test. They will tell you it’s a “small fee” when really it’s $12. You’re way better off just doing it on your own online and Saving yourself $12. In my opinion that isn’t a “small fee”. So you will pay the $85 registration fee PLUS $12