Jiffy Lube

Auto body shop in Sun Prairie, Wisconsin

5
StarStarStarStarStar
40 Reviews and Ratings
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Gillian

Nov 24, 2023

StarStarStarStarStar

Cannot speak highly enough about this business. I was told by another service place that I needed new brakes. Upon inspection brakes were fine! How incredibly honest! Oil change & everything else done super quickly. Just brilliant!

Reply from the business:

Nov 24, 2023

Smooth running vehicles is exactly what we strive for, Gillian! Thanks for taking the time to provide this great review. Your kind comments have been shared with the team, and they've been praised for the honest, thorough service. Thank you!

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Janett

Nov 24, 2023

StarStarStarStarStar

These guys have so much attention to detail! They remembered me and my husband from month ago and made sure we got taken care of. Truly felt valued ! Definitely will recommend to anyone !

Reply from the business:

Nov 24, 2023

Hi Janett! Thanks so much for taking the time to leave these kind words! Providing high-quality vehicle and customer service is our top priority, and we are so glad the team delivered. Your recommendation is greatly appreciated!

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Rochelle Ford

Nov 24, 2023

StarStarStarStarStar

Richard, I am writing to you today to express my sincere gratitude towards fantastic service from one of your employees by the name of Marcus. This was my first time at a jiffy lube and I want to tell you I was so elated at all you have to offer I will by far be back! Marcus was very helpful I wanted to inquire about new plugs and wires as my car has been missing a bit and he said he could take care of that! I was so shocked! It is a sincere compliment to you sir, Because without good bosses who appreciate their employees you wouldn’t have such great employees. Thank you thank you thank you!

Reply from the business:

Nov 24, 2023

Thank you so much for taking the time to acknowledge Marcus with this excellent review! Your praise has been shared with them, and we look forward to future visits! Thanks, Rochelle!

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Catherine Backer

Nov 24, 2023

StarStarStarStarStar

Customer service here is EXCELLENT. I needed a lot of work done on my car and there were some delays getting a part so they gave me a discount because I had to wait at the shop so long. They kept me updated all day so I knew exactly what was going on. They also explained everything that they were doing and how much it would cost and how to save money. Tim went above and beyond working on my 2008 Toyota Corolla today!

Reply from the business:

Nov 24, 2023

Hi Catherine, We’re so happy to hear the team really stepped up to the task and was able to go above and beyond on your recent visit. We do our best to make sure the customer leaves with a smile on their face, and often that means little touches that you mentioned.

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Kelly Corrales

Nov 24, 2023

StarStarStarStarStar

Went in this morning to get my tire pressure checked out. Called and was greeted very kindly by a male associate, didn’t catch his name. Upon arrival the male associate was friendly and then Sara came to assist. Coming from the West Coast (CA) she was explaining to me about the change in tire pressure that goes along with the change of weather out here. She was very kind. It was early when I showed up so it was nice to have this positive interaction with the employees. Customer service A+

Reply from the business:

Nov 24, 2023

Thanks for leaving this wonderful review, Kelly. We think your words speak volumes of what we're all about here at Jiffy Lube. Excellent customer service is a staple, and we're happy to hear our employees are doing such a good job of representing our company.

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Monique Lea

Nov 24, 2023

StarStarStarStarStar

This Jiffy Lube is amazing! From the time I pulled up, to the time I checked out. I was greeted at my car by a kind gentleman that goes by Tim. He was very helpful and knowledgeable about what he was doing and suggesting for my van. He even caught that the former place I was going to was putting the wrong oil in my van which was causing some issues. Tim and the team was very thorough, informative and patient. At the same time got us out at a decent time. I see why they have so many repeat customers...I'll definitely be back! Thanks Tim and Team!

Reply from the business:

Nov 24, 2023

Thank you so much for taking the time to acknowledge Tim with this excellent review! Your praise has been shared with them, and we look forward to future visits! Thanks, Monique!

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Heather Stoner

Oct 24, 2023

StarStarStarStarStar

I've come here three times now (twice for an oil change and once to replace my brakes) and I will not go anywhere else! Tim is the best. He takes time to explain everything thoroughly and gives the why behind his recommendation and I feel confident in the recommendations he gives. I got a quote for a battery replacement but ultimately decided to come here because I trusted them more since the battery in my car is in a hard to reach spot.

Reply from the business:

Oct 24, 2023

Thanks for those stars, Heather! Providing high-quality professional service is our top priority, and we are happy to see the team delivered such a great five-star experience. Thank you for taking the time to leave this review!

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Jennifer Backer

Oct 24, 2023

StarStarStarStarStar

Very clean location with a spotless waiting hour. It took about an hour because it was a busy morning. It was nice to have the waiting area since we had to get out of our car, unlike our nearby St. Louis location.

Reply from the business:

Nov 24, 2023

Hi Jennifer, Thank you for taking the time to leave us this constructive review! This feedback is so important for the team as we work towards providing every customer with an excellent experience. Thanks again for your business!

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Danielle Turner

Oct 24, 2023

StarStarStarStarStar

I had a great experience at the Jiffy Lube in Sun Prairie. I called in the morning to see if they had the right oil and filter for my Audi, and Sara was friendly and knowledgeable. I didn't catch the gentleman's name who helped me when I arrived, but he was also very friendly and welcoming. After greeting me and taking down my vehicle's information, he gave me a fair, upfront price quote. He then walked me to the waiting area and even held the door for me on the way in. You don't see that very often nowadays! He pointed out the restroom, the fridge with complementary water, the coffee station, and the area where I could wait while my oil change was being completed. The area was clean and comfortable and had a TV to watch while waiting. Once my oil change was completed, Sara took great care of me again by making the check out process friendly and efficient. Great customer service and a clean environment are hard to find these days. Kudos to the team at this location for having both! I live in Oregon and was heading up north for the weekend, so this location was on my way, which is why I chose it. I'll go out of my way to visit this location next time. My experience was that great!

Reply from the business:

Oct 24, 2023

Hi Danielle, Thanks for those stars for our friendly and knowledgeable staff! Your kind words have been shared with the team, and they've been praised for a job well done. We look forward to your next visit!

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Clark B

Sep 24, 2023

StarStarStarStarStar

Exceptionally professional with a personal touch from every tech and member I talked to. I arrived early so I was in and out very quickly. Was given quotes and advice on any upgrades to my oil change. Even with the old beater I currently have, it was low pressure and very down to earth to talk to them all. I found my new service center! Thanks again everyone!

Reply from the business:

Sep 24, 2023

Hi Clark, We're happy to know that the team was able to provide you with such professional service. Our knowledgable staff works hard to make sure customers walk out the door knowing they've been taken care of to the fullest. Thanks for taking the time to leave a review, and we look forward to your next visit.