River States Truck and Trailer
Auto body shop in Roberts, Wisconsin
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NATE is Great, Amazing Customer service Just All In All Helpful, he went over and beyond to make my experience here Fantastic. Definitely will recommend this place 100/100 They Take Care of your vehicle as there own.
Reply from the business:
May 24, 2023Dear Sansational Trucking, That is certainly a 'Sensational' review! Thank you so much for providing us feedback - we love hearing how our employees go above and beyond to help customers. We do try our best to provide our customers with exceptional services each time they visit us. We truly appreciate your business and look forward to the opportunity to help you again in the future. Stay Safe and Happy Holidays!
Great service 👍and knowledgeable staff. I recommend anyone who is looking for truck repair go to River state. I was there on 12 ,7,22 Wednesday evening my truck had 2 check engine light I went inside talk to service department and I was told to stayed in a yard and they will check in a morning,and the morning team started I went in talk them and they start working on my truck and they changed one the enjector and got me on the road by 11AM from bottom of my heart ❤️ Thank you so much entire crews of River states from morning shift to evening💕
Reply from the business:
May 24, 2021Dear Yasin, What a great review! Thank you for sharing. We love hearing the feedback and knowing you had a great experience with us. Please let us know anytime you need assistance – we would love to be able to help you again! Stay Safe!
I have to say Brian ,Garry has been very helpful in the New 2022 Cascadia that I purchased at River States. Also John Keesling has been very helpful during the times I have had the pleasure to work with on some occasions, but I would like to also give credit where is due, I have had the pleasure of having one of Nate's mechanics " Will Schroeder " work on my truck and this young man Really Knows his Stuff, very smart,polite , respectful and eager to help and resolve any problems that you may have. I just want to Thank You For the recent work that you done on my truck .Thank you. Once again best dealership in North America
Reply from the business:
May 24, 2023Dear Gurpreet, What a great review! Thank you for sharing. We love hearing the feedback and knowing you had a great experience with us. Please let us know anytime you need assistance – please let us know. We look forward to working with you and seeing you again! Stay Safe!
Really nice place to get your truck work on
Reply from the business:
May 24, 2023Dear Michael, Thank you so much for taking the time to leave us a review. Your feedback means a lot and we are glad you have had such a positive experience! Your business is appreciated and if you should need help with your truck again, we would love to be able to help you again! Stay Safe!
Fast work and Great prices
Reply from the business:
May 24, 2023Dear Michael, Thank you so much for taking the time to leave us a review. Your feedback means a lot and we are glad you have had such a positive experience! Your business is appreciated and if you should need help with your truck again, we would love to be able to help you again! Stay Safe!
Very expensive place to have work done. Do not recommend.
Reply from the business:
May 24, 2023Dear Sam, We certainly do appreciate your business and we are sorry your experience at our dealership did not go as you had intended. At River States we have a high standard of quality for servicing our customer’s trucks and have highly trained and certified technicians in our shop. That level of training and certification does come at a slightly higher price than an independent shop. You are also welcome to reach out to our Service Manager, Nate Sonnentag, or our GM, Mike Renderman, to discuss your services. Thank you for your time and your review. Stay Safe!
Absolutely ridiculous. Called for a parts quote. Came back at $609 for the part. Then parts gentlemen asks whether I have an account or not. Says since you don't have an account we are going to mark that part up to over $1100. Price gouging at its finest by this dealer.
Reply from the business:
May 24, 2023Dear Ben, Thank you for taking the time to leave us a review. We spoke with our staff to try and determine the cause of this issue. After review of their notes, they do believe they misquoted you the price for the part you were looking for. Please reach out to our Parts Manager, Cody Hakes, or General Manager, Mike Renderman for assistance in correcting this matter. Both can be reached at 715-749-3100. We apologize for the miscommunication and do hope to hear from you so we can help rectify this error. Stay Safe!
My 2018 Freightliner DEF sign was blinking after I dropped trailers about 30 miles away from this Freighliner shop. So, I brought the truck in about 3:30 PM into the shop, but they couldn't fix the issue by the time the shop was closed at 5:30 PM on Saturday.I stayed in the truck on Sat and Sun night because my truck couldn't pick up the speed not even 5 miles an hour at the time. The Flying J with Mcdonald's inside is about 1.2 miles away from the shop and I couldn't drive the truck BC of the DEF issue. I couldn't go nowhere at the time, just staying in the truck until the shop is opened next Monday. I found it out later I could use their car to commute with my own insurance approved. I was not informed about it. That's fine with me, though. They diagnosed my truck again in the morning on Monday and updated whatever it needed relating to the DEF issue. At least, I thought it was fixed completely and I saw same DEF blinking sign again after about 600 miles of driving. The total amount of bill was $800 and $600 came out of labor charge for the service. If the problem were solved, I am okay with $800 I got charged. I called the shop for the same DEF issue happening and their response was "we don't know exact issue until we see the truck again" Do they know how to fix DEF issue of Freightliner or just pretending know about the issue in front their customers? I am very disappointed of the result of service. Upstairs driver lounge has a shower room for a driver was a good one, though. Other than that, for hardware issues of truck, they probably know how to fix it very well. But, software issue like DEF, cruise control malfunctions, are they good at that? I don't think so based on my experience.
Reply from the business:
May 24, 2023Dear John, We work really hard to provide each customer with a great experience each time they visit one of our locations. We are sorry to hear that your experience did not go as you had hoped. We take our customer's satisfaction very seriously and will use your feedback to continuously improve our customer experiences. Our General Manager, Mike Renderman, or service manager, Nate Sonnentag would be more than happy to speak to you regarding your experience. Either can be reached at 715-749-3100. Again, we appreciate your feedback and hope to hear from you soon. Stay Safe!
Just want to say thank you very much to Brady I Stopped in to get my airlines put on properly and he got me in and out super fast! Always have great service when I come here!!
Reply from the business:
May 24, 2023Dear Troy, Thank you for taking the time to review River States Truck and Trailer. We love hearing feedback from our customers. We truly appreciate your business and look forward to the opportunity to help you out with your trucking needs again. Stay Safe!
Very nice and helpful service department staff and parts department . Same day service .
Reply from the business:
May 24, 2023Dear David, Thank you very much for the great rating/review! We work really hard to provide each customer with a great experience each time they visit one of our locations. We appreciate your review and your business and look forward to seeing you again. Glad we were able to help you out! Stay Safe!