I love how Jerry's kept it short and direct with details and came shortly after the call

Matt picked me up in need of a tow in a place I knew nothing about. I was driving across the country from NJ to Montana and he was super patient with me as I had my dog and two cats traveling with me as well. He made calls to find out where my car should go and dropped me off at the hotel and waited while I checked in late at night. For someone who is out of town, Matt with Jerry’s Towing helped me tremendously. Thank you!

Would have loved to not leave a poor review, but thats not going to be the case. Had vehicle fire and needed to be removed from the side of the interstate during the late night hours. Dispatch quoted 15-20 minutes to arrive (roughly 10 miles from the shop), truck arrived in 1 hour and 46 minutes. Was told that they'd happily transfer the vehicle to their terminal closer to my home (roughly 70 miles) I said thats fine, I would just get the vehicle picked up at their terminal that was roughly 10 miles away in the morning, was told no problem they would have everything ready go in the morning. I arrived less than 10 hours later to pick up the vehicle. Bill was just under $1,000, and included emergency light duty tow rate (was told it was a higher rate because they had to arrive within a certain amount of time...as noted above it took them 46 minutes (I was standing there when the State Trooper requested the tow from Jerry's, and was still there when it arrived[time was off by an hour on earlier review due call time stamp in the wrong timezone] ) to arrive to the vehicle 10 miles away.) fuel service fee at $15 per gallon, milage fee at $10 per mile, hour of service time at $200 an hour (load and them getting off the interstate to go to their terminal which is just off the interstate) took 25 minutes (I followed them to the exit in another vehicle), charged for full hour. Administrative filing fee of $85, two days of storage (because vehicle arrived at their terminal before midnight so those few minutes count as a whole day, and then another day of storage because the vehicle was still there after midnight, as noted above the vehicle was on their lot not even 12 hours) add to all that sales tax. I got them to waive the storage fees, but then other fee rates were increased. I was told there was nothing they could do because it's company policy and the rates are published (but not publicly available prior to service). I rate two stars because the driver was very professional and kind and a worker (might have actually been the driver from earlier) was willing to help me load the vehicle and secure it on my trailer, that service was top notch. Of note earlier in the year I had a larger vehicle towed also by a Midwest Star Group (same company) driver along the same interstate 80 miles for nearly half of this tow charge. /ETA. I have talked to the owner and the company believes in customer service above all, and wanted to clarify a few things. As I mentioned, it pained me to write a low review because I have had good experience with the company before and will more than likely use them again, although hopefully not in an emergency situation (not because of them so much as the added costs that come with such a situation) I have had larger vehicles towed by them and he clarified the big difference was the emergency.

Took 2 weeks to get a steer hub ..after 2 weeks was given an option of upgrading to hub pilot.. 2500 later it was fixed.. I looked up parts and I know what labor should be approximately.. they got me good.. can't recommend them..just sad

Prompt, professional and courteous service. Top notch equipment and knowledgeable operator. Will for sure use Jerry’s again.

First class. Had a hazmat tanker towed. The wrecker driver was extremely knowledgeable,had extra equipment to keep dripping fluid off road. Equipment is also first class.

Semi blew a radiator. Loves recommended these guys as a tow. When they answered the phone, they stated that they were a shop as well. I agreed to have them perform the repair. Ha I towed the truck to loves, they would have stayed on the truck until it was completed. This one took 36 hours and cost me a lot. The reason for my writing is that I used Jerrys towing to pull my truck to Jerrys garage. When they were ready to pull the truck in, they charged me $75 to have the truck pulled into their shop with their equipment. This , to me, was a rip off. I have never had this happen at a truck stop.

The driver did a great job of assessing the situation, giving us good input so we could figure out how to proceed, keeping us safe in a precarious place on the road late at night, and then transporting a vehicle to a good garage, and putting the vehicle in a good safe place for the night. The driver was competent, conscientious, and respectful.

Awesome experience great driver fast and efficient. Did great working with my older mother in law. Appreciate all his help and getting the car taken to the body shop.

I can not say enough goods things about the service and care that went into helping me. I was in a panic mode and the gentleman who helped me took extra care to calm me and ensure I got proper rental service. Thank you so much for all your help.