Luke's Auto Repair LLC
Auto body shop in Onalaska, Wisconsin
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Amazing customer service and communication.
Reply from the business:
May 17, 2024Savanna, we're delighted to hear that our communication and support impressed you. Your amazing experience is what we strive for!
Just give them a go with your vehicle and you'll see they're the only place to go; period.
Took my truck in because i had leak spots in my driveway. I told them I thought it was my transmission pan gasket. They looked at it and agreed. $660 bill. Brought it home and a week later the oil spots were back in my driveway. Brought it back to lukes. They found an oil filter adapter leak. Another $900 project. Needless to say initially I was upset. Lukes offered to credit me what I paid for the first bill towards the second bill. They didn't have to do that as both leaks needed to be fixed. A great group of stand up guys who I feel try to do right by the customer. They will always get my business.
Reply from the business:
Apr 24, 2024James, it's our commitment to do right by our guests, and hearing your trust in our team is reinforced after addressing the oil filter adapter leak means a lot to us. We're grateful for the opportunity to make things right and for your continued patronage. Thank you for sharing your experience with Luke's Auto Repair.
Honest and trustworthy.
Reply from the business:
Mar 24, 2024Thank you for trusting our team for the honest service you need, Jason! We're always here for you and your vehicle!
Starting using Luke's about a year ago. With 4 visits so far, they continue to impress me with how thorough they are on repairing my car. That includes catching issues before they become a serious problem.
Reply from the business:
Dec 24, 2023We appreciate your long-time support with us, Edward. Fixing your car correctly is essential to us because we value safety. We hope to continue servicing your car for the years to come. Thanks!
Luke has been a hard working stand up guy since highschool. Glad to see still true 20+ years later. Take it there, they'll take care of ya.
Reply from the business:
Mar 24, 2024Adam, hearing about your longstanding trust in Luke's work ethic and character is truly inspiring. We're grateful for your vote of confidence and happy to continue taking good care of you and your vehicle. Thank you for the warm endorsement. We're here for you!
Went for alignment last year and ended up could not align. Bad bushing. Paid for inspection. 64.00. I fixed the part called around for alignment and if not able to align how much would inspection be. Highest price I got was 35.00. Recently took a truck for front end inspection somewhere else 25.00 plus tax. Had the truck in and out 15 minutes.Told me what was wrong. Lukes priced abit high for me. Not go back there again
Reply from the business:
Feb 24, 2024Tim, your feedback is taken seriously, and we regret to hear that our pricing did not align with your expectations. It's important to us that our guests feel they've received value for the services we provide. We'd like to understand more about your experience and encourage you to reach out to us at lktruck83@yahoo.com with your contact details, and a preferred time for a conversation. We are here to ensure our guests' concerns are heard and addressed.