
Tires Plus
Auto body shop in Nashotah, Wisconsin
0
0 Reviews
Very attentive to detail. Work was done quickly. Tires are great.
I called the number online for the Tires Plus in Delafield. This was not the scheduling number but the actual store number posted online. I called and made an appointment for a wheel alignment. When I arrived at the store, I was told they had no record of the appointment, I had called the scheduling number, and that I should have called the actual store number. This was repeated to me several times; likewise I repeated several times I had called the number for the store (and later verified it). I was informed other customers had complained about the scheduling because they had called the scheduling number. The service guy said he could not do the wheel alignment because there was already someone booked. If it is true that other customers have complained about scheduling, then why hasn't corporate overhauled their web page? Regardless of what number called, whether "scheduling" or "the store", it should allow a customer to, well, schedule an actual appointment. An outdated, user unfriendly, online presence is sloppy and unprofessional. Going forward, I will not entertain using Tires Plus for any services. And likely neither will the people with whom I will share my experience.
Reply from the business:
Jan 24, 2024Hello Shelley, Thank you for making us aware of this. We are truly sorry to hear that you encountered this issue with your appointment, and apologize for any inconvenience. We understand how upsetting this has been, and would like to have our management team address your concerns. For continued support, please feel welcome to email us at socialcare@bfrc.com with your contact information, store location, the details of your experience, and any related invoice number. We value your business, and want to ensure your satisfaction. Thank you for choosing Tires Plus for your auto care needs. ^Sarah
We worked with Ray. He could not have been nicer or more accommodating! I was stuck in my driveway on Friday and called to tell him I would not be there. He said if I could drop off the car for a day, he could probably squeeze me in for new tires. We dropped the car off Saturday night and on Sunday afternoon, I had new tires! He could not have been friendlier or more understanding of my predicament! He even impressed my husband with his professionalism and kindness! Give that man a huge bonus! He deserves whatever he is earning times 10! I totally trust him with my car and have already referred 2 people (not including my husband!) to the Tires Plus in Delafield! I told them to ask for Ray! My tires are GREAT in the snow! I am super happy!!!
Tech was very friendly and took extra care with my truck, much appreciated.
Service was great. Watched/listened to sales rep Ray Wilborn for an hour while i waited and couldn't be more impressed on his customer service both to customers in person and over the phone.
I am so thankful we decided to stop at tires plus in delafield. I was on a road trip and realized my tire was leaking air far faster than it should. Turns out I had a bent wheel! Seth took the time to try to seal the tire so that we could make it to another shop to buy a new one (free of charge!). Then afterwards no one would install the new one, so we took it back here in the hopes they’d have enough time to help us out. Seth had us in and out of there in under an hour and we made it back home safe that night. What an amazing business and even more amazing mechanics!
Quick, respectful efficient service was provided by Tires Plus's friendly staff.
Great service!
Always great, professional service.
Jordan was wonderful, got my vehicle in at appointment time and done in a little over an hour 😊