Velasquez Complete Auto Care
Auto body shop in Milwaukee, Wisconsin
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Awesome staff, always quality work
Reply from the business:
Dec 24, 2023Thank you for the great review! We value your feedback and can’t wait to serve you again.
Reply from the business:
Dec 24, 2023Thank you for the great review! We value your feedback and can’t wait to serve you again.
Good service 👍
Reply from the business:
Jan 24, 2024We appreciate you taking the time to leave us a review and look forward to servicing you in the future!
Come here allot and Diana and Miguel is always friendly and warm welcoming when getting work completed on my vehicle. They are trustworthy and fast when it comes to completing the work!!!! We’ll Recommended!!!!!
Reply from the business:
Jan 24, 2024Hello Keisha, we appreciate you as a customer and taking the time to leave us review. Our team is happy to service you on any auto repair needs!
My car was towed there and I was not notified that it had arrived, which is okay I can deal with that. I called them continually on a Thursday and I was getting no answers, so I decided to drive there after work because their hours said they were open until 6. Got there and there was as a handwritten sign saying “Closed at 4 sorry”. Once I got a hold of them they were very helpful. That is until they told me my car was ready. So I went to pick it up and they told me “We still have to do the tire alignment”. This was at 5:30, they closed at 6. They suggested that “it’s drivable” and to bring it back the next day. Brought it back the next day and they finished the work. Communication was very poor.
Reply from the business:
Dec 24, 2023Thank you for taking the time to share your experience with us Ian. We appreciate your feedback and we apologize for the poor communication. We will use your comments to improve our service and hope to have the opportunity to provide you with a better experience in the future.
Refused to honor warranty.
Reply from the business:
Nov 24, 2023Hello! We're genuinely sorry to hear about your disappointment with your recent visit. We value all feedback and would appreciate it if you could provide us with more information regarding your visit. Please feel free to contact our team at customer.care@mrgroupx.com. We genuinely care about your experience and want to ensure your satisfaction. Thank you for taking the time to share your feedback with us.
So they told me that my engine was knocking after they said I needed a tune up that cost almost 1200$ . Why wouldn’t you tell me the engine was knocking before that I would not have put all that money into the car only for it to break down at any given moment . Thanks a lot.
Reply from the business:
Dec 24, 2023Hello Lennie. Thank you for bringing this matter to our attention. We sincerely apologize for your negative experience at our auto repair shop. We strive to provide top-notch service to every customer, and we're disappointed that we didn't meet your expectations. We take your feedback seriously and are actively working to address the issue. We will use your comments to improve our service and hope to have the opportunity to provide you with a better experience in the future. If you have any other feedback or concerns, please contact us at customer.care@mrgroupx.com.
They gave me a ride home and picked me up and did an excellent job. Thank you. I had a rear wheel bearings and brakes put on.
Reply from the business:
Nov 24, 2023We really appreciate you taking the time to leave us a review! These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you
Never been satisfied with any customer service anywhere now a days. It's was refreshing to get exactly what I needed done with no problems in a timely fashion, an no surprise or disappointment.
Reply from the business:
Dec 24, 2023Thank you so much for your positive review! We take pride in providing our customers with excellent service and we are thrilled to know that we made your experience memorable! We hope to service you again soon!
Very courteous, polite professional perform a good job on my fotd F-150.
Reply from the business:
Nov 24, 2023Thank you for the great review! We value your feedback and can’t wait to serve you again.