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Brayden Naef

May 23, 2023

I have never had a good experience at a new car dealership in my life. I brought my Highlander in for a diagnosis (shakes at high speeds) and they were not able to find the cause of the problem (it’s been at two other shops for the same thing). They ended up balancing the tires, which is the most common cause of this, which I had done not too long ago. I’m not upset they didn’t find the issue, in fact, I’m surprised. Every time I’ve gone to a dealer, they’ve tried to upsell me to fix things that aren’t broken. This dealer was honest and told me there’s nothing wrong or broken. They even sent me a video of the inspection process which was incredibly educational. They did find my rear valve cover gasket was starting to leak, which none of the other shops I’ve been to mentioned. They said this is normal for a car of this age and it’s not bad enough to where it needs to be fixed ASAP. They did recommend some preventative maintenence (fluid changes, tune up) since it does have over 200k miles. I planned on doing all this maintenence in the summer anyways. When I picked up the car, I was pleasantly surprised they didn’t even charge me for the diagnostic fee and they left a bag of cookies on my passenger seat. Zee, the service adviser, and Tim, the master mechanic were awesome to work with. And now for the words I never thought I’d say… I highly recommend this Toyota dealership for service.

Dear Brayden, Thank you for taking the time to leave such a thorough and positive review for Andrew Toyota Service & Parts in Milwaukee. We are so glad to hear that you had a great experience with us and that we were able to provide you with honest and thorough service. Our team always strives to provide our customers with the best care and we are happy to hear that we were able to exceed your expectations. We understand how frustrating it can be to have issues with your vehicle, and we are grateful for your trust in allowing us to diagnose and service your Highlander. We are also glad to hear that our team was able to provide you with educational information and recommendations for preventative maintenance. We truly appreciate your business and look forward to serving you again in the future. Thank you for recommending our dealership for service. We are honored to have earned your trust and we will continue to work hard to provide our customers with exceptional service. Best regards, The Andrew Toyota Service & Parts Team

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Rayna Andrews

May 23, 2023

My favorite dealership. Bought my last two cars from them and get my vehicles serviced regularly here. I always feel like a valued customer. They are courteous, responsive, problem solvers who leave small bags of Famous Amos on your seat after each service... like a little surprise. Nice touch. Highly recommend!

Dear Rayna, Thank you so much for taking the time to leave such a wonderful review for Andrew Toyota Service & Parts in Milwaukee. We are thrilled to hear that we are your favorite dealership and that you have trusted us with your vehicle purchases and regular service needs. We truly appreciate your kind words about our team and our service. It means a lot to us that you feel like a valued customer and that we are able to provide you with courteous, responsive, and problem-solving service. We are also glad that you enjoy the small surprise of Famous Amos cookies on your seat after each service. It's our way of saying thank you for choosing us. We are grateful for your recommendation and we will continue to work hard to exceed your expectations. Thank you again for choosing Andrew Toyota Service & Parts. We look forward to serving you again in the future. Best regards, The Andrew Toyota Service & Parts Team

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Hong Phan

May 23, 2023

I have been a loyal customer of Toyota service for years. However, I recently had numerous experiences that left me feeling skeptical. I brought my car in for repairs, which ended up costing me a significant amount of money. Only a few months later, I returned for an oil change and was informed of additional major issues with my car. I was confused as to why these issues were not identified earlier, given their magnitude. During my conversation with Mike, he explained that it was likely due to the technician's oversight. Definitely leave me feeling uncertain about the quality of service I received. I would suggest they prioritize the thoroughness of their technicians to prevent any oversights that may result in additional repairs and costs for customers. Also, a year ago I got my battery changed (not through Toyota) and I came in and they said it needed to be replaced because it was the “incorrect size” and my car will “CATCH ON FIRE” if I don’t change it. Thought that was weird. Anyways, I disregarded their suggestion because there hasn’t been any issues for over a year now. Came back for an oil change recently, said my battery was perfectly fine. I do not suggest going here. Toyota definitely doing something sketchy. Do not recommend.

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Kev south

May 23, 2023

Fantastic service! Had a recall for fuel pump replaced in an hour! Did not know they have a body shop on the back of the building. Need a dent repaired from someone hitting my driver side rear quarter panel at MKE Airport parking garage. Estimate was done in 10 minutes! Thanks for the continued great service! Just wish they did emissions testing though! Great experience!

Dear Kev, Thank you for taking the time to leave us a 5-star review! We are glad to hear that you had a fantastic experience with us at Andrew Toyota Service & Parts in Milwaukee. Our team works hard to provide efficient and reliable auto repair services, and we are happy to know that we met your expectations. We also appreciate your feedback about our body shop. We understand the inconvenience of having a dent on your vehicle, and we strive to provide quick and accurate estimates to our customers. We will continue to improve our services to ensure that our customers receive the best experience possible. Unfortunately, we do not offer emissions testing at our facility. However, we are continuously looking for ways to expand our services, and we will definitely consider your recommendation. Thank you again for choosing Andrew Toyota Service & Parts. We value your business and look forward to serving you in the future! Best regards, Andrew Toyota Service & Parts Team

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John Daniels

May 23, 2023

Cody was great. Got there ahead of appointment but he handled promptly. When I came back to pick up, he noticed that the guy bringing cars was too busy, so he got my car for me. Everyone there have great attitudes.

Dear John, Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that Cody provided you with prompt and efficient service during your recent visit to Andrew Toyota Service & Parts in Milwaukee. We are glad that Cody went above and beyond to make sure you had a great experience. We appreciate your feedback and will be sure to pass it along to him and the rest of our team. We strive to provide our customers with exceptional service and we are happy to hear that our team's positive attitudes did not go unnoticed. We look forward to seeing you again for any future auto repair needs. Sincerely, The team at Andrew Toyota Service & Parts