Firestone Complete Auto Care
Auto body shop in Middleton, Wisconsin
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Scheduled an appointment online and went to check in. Said they couldn’t find my appointment even though I was sent a confirmation email and my card had a pending charge on it for the amount that I way paying for. Said they didn’t have anything available for the next week. Ended up going somewhere else. I get it’s not the guys fault but it was a major inconvenience for me to be driving on a spare tire and I had scheduled it days before the appointment.
Reply from the business:
Dec 23, 2023Hello Madison, we apologize for your recent experience at our location. We understand how upsetting this must have been for you and would love to help you receive a resolution to your satisfaction. To successfully ensure we do so may you please email us at socialcare@bfrc.com including your best contact number, exact details of store encounter and any invoices applicable. Thank you for being a Firestone customer! ^Madison
I took my car in Friday, today is Monday, I was told it may be ready for pick up today. Perhaps their understaffed, however, that does not excuse the exuberant cost of their services, I'm in a bit of a pickle, and had no choice but to go with them because I have a card with them... However I'm sure I could have went to my usual guys and got the work done for nearly half the price!
Reply from the business:
Nov 23, 2023Hello Michael, we apologize for your recent experience at our location. We understand how upsetting this must have been for you and would love to help you receive a resolution to your satisfaction. To successfully ensure we do so may you please email us at socialcare@bfrc.com including your best contact number, exact details of store encounter and any invoices applicable. Thank you for being a Firestone customer! ^Madison
In 2 seperate ocassions they did not finish the job in time and once they could not find my appointment and añmost made me lose a day of work
Reply from the business:
Nov 23, 2023Hello Engels, we are sorry to hear about the long wait for service at our Madison store. We would be happy to address your concerns. Please email socialcare@bfrc.com with full details, your contact information, and your invoice number. Thank you for choosing Firestone, and we look forward to your response. ^Bryan
Went in for check engine light and car was running rough. Was told it was my spark plugs. Cost to replace them was high($560). I originally declined the repair and then changed my mind. After they changed the plugs they call me and tell me it’s also the coil packs. This would cost another $775. They were 0 for 1 on diagnosing the issue with my car I wasn’t going to give them another opportunity to waste my money. The service rep Matt S. Is one of the rudest service reps I’ve ever dealt with. Every time I spoke with him about my car he was short and crass. I do not recommend you taking your car here. Their labor costs on too high and their customer service sucks.
Reply from the business:
Nov 23, 2023Hello Ryan, We'd like to ensure that any concerns you have are addressed by the appropriate team. Would you please, email us at socialcare@bfrc.com with the details of your visit, the store, and your contact information? We value you as a Firestone Complete Auto Care customer, and we hope to receive your email soon. ^Cali
Took my mom's vehicle in for an oil change a few months ago. The oil change was fine, but they were running way behind even though I had an appointment. I opted to wait and go walk around the mall until they called maybe an hour and a half later. I decided to take my own car in today, and same deal. I had an appointment, this time was told they were 2 hours behind. I really needed the oil change, so I was going to wait again. Ended up making an appointment elsewhere while I waited, and just went back and got my keys and left. 2 hours is absurd for an oil change. If you're that far behind, you need to notify the people coming in with appointments. I wouldn't have bothered if I knew that's apparently how they always are. I won't be back.
Reply from the business:
Nov 23, 2023Hello, we are sorry to hear about the long waits for service at our Madison store. We would be happy to address your concerns. Please email socialcare@bfrc.com with full details, your contact information, and your invoice numbers. Thank you for choosing Firestone, and we look forward to your response. ^Bryan
Reply from the business:
Oct 23, 2023Hello Mustafa, we are sorry this was not a good visit to our Madison store. We would like to hear more information about your experience. Please email us at socialcare@bfrc.com with the complete details, your contact information, store's full address, and any applicable invoice numbers. We value your business with Firestone and hope to hear from you soon. ^Jason
Do yourself a favor and go somewhere else. This place is a scam and provides terrible service.
Reply from the business:
Oct 23, 2023Hello Adrian, we’d like to learn more about your experience with service and help make sure your concerns are addressed as we value you as a customer. Please feel free to email us at socialcare@bfrc.com with your contact information, invoice number, and full details of your visit. Thank you for choosing Firestone, and we look forward to receiving your email. ^Nicholas
Great tires!! Horrible service... They asked me if I wanted them to clean my battery they did, but the truck wouldn't start. Also, I asked them to do the alignment and they couldn't get the tierods loose. It's only 9 years old
Reply from the business:
Sep 23, 2023Hello joey, we apologize for your recent experience at our location. We understand how upsetting this must have been for you and would love to help you receive a resolution to your satisfaction. To successfully ensure we do so may you please email us at socialcare@bfrc.com including your best contact number, exact details of store encounter and any invoices applicable. Thank you for being a Firestone customer! ^Madison
Reply from the business:
Aug 23, 2023Hello, Rodney. We're sorry to hear that your visit was unsatisfactory, and we'd like to get the management team involved to ensure that your concerns are addressed appropriately. Please email us at socialcare@bfrc.com with these details of your visit, the store's address, any related invoice numbers, and your contact information. We value your business with Firestone, and thank you for the opportunity to assist. ^Mariah