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Matthews Tire

Auto body shop in Menasha, Wisconsin

4.5
StarStarStarStarHalf Star
40 Reviews and Ratings
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Asap Sewer & Drain Cleaning LLC

Aug 24, 2023

StarStarStarStarStar

My 2016 ford Work Van had a noise so I climbed under it to look and noticed my front passenger tire was bald and choppy on the inside. They did new tires and alignment the same day. I’m back on the road for a safe work day tomorrow. I am so glad I caught it when I did. Thanks Patrick

Reply from the business:

Oct 24, 2023

Thank you for the review! We appreciate you and your business!

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Chad Hederer

Jul 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

I brought a vehicle in for terrible grinding coming from the front brakes that was to the point I was nervous to drive it. I was told the technician took it out for a drive and couldn’t hear anything. I told them I was going to pick up the vehicle and I didn’t want them to do anything else with it. They wanted to charge me for checking for this grinding sounds when the technician definitely did not drive it. There is no missing this grinding sound. When I picked up the vehicle I was told not to come back and they didn’t need my business because I complained. I was Matthews tire customer for over a decade for everything for my vehicles. I complained once when the technician obviously didn’t do the job they wanted to charge me for and was treated like I was the problem.

Reply from the business:

Jul 24, 2023

We are sorry to hear about your negative experience with our technicians. We did test drive your vehicle and didn’t hear any grinding noises. After that, we brought the car into the shop to inspect the vehicle further and found plenty of brake life left. We then sent you the report and then invited you to drive the vehicle with the technician so that you could show them the noise you were hearing since we did not hear the noise. We charge for the inspection whether or not we find something because we took the time to drive it and take it into the shop to do a full inspection. You mentioned to our staff that you didn’t trust them to do the work, which is why they felt we shouldn’t proceed. We never want a customer to feel uncomfortable or untrusted by us while we are working on and fixing their vehicle. After being a loyal customer, we are saddened you feel this way about our shop. Our manager did call yesterday and left a message to see if there is anything we can do to resolve this situation, please call Craig at 920-730-2199.

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Jonna Higgins

Jul 24, 2023

StarStarStarStarStar

Matthews Tire East provided excellent and fast service when my SUV Car Battery died at the movie theater. I conveniently walked over to Matthews Tire and Elise helped me by trying to jump my battery. The car was not cooperative and they had to get a more powerful jump battery to get it going. After 6 years with my battery, it was time for a new battery at which Matthews Tire quickly got me up and running again. Thank You Matthews Tire!

Reply from the business:

Oct 24, 2023

Thank you for the review! We appreciate you and your business!

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None of Your Business

May 24, 2023

StarStarStarStarStar

I always feel heard and my questions are always met with knowledgeable, factual answers. I would highly highly highly recommend purchasing a high mileage tires from this place… They really take care of you and then some , which is very refreshing .

Reply from the business:

May 24, 2023

Thank you for the great review!

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Charlie Larson

May 24, 2023

StarStarEmpty StarEmpty StarEmpty Star

Called ahead and still had to wait over an hour to find out what needed to be done with my vehicle, and ended up getting an outrageously high estimate. They asked when I could bring it back because they needed to order parts, but ended up giving me a loaner car so they could start in the morning. After getting home I promptly made calls to other mechanics to get other estimates for the same work and quickly found someone who was offering the same work for $400 cheaper. I called Matthews just over an hour after to tell them I was going somewhere cheaper and they told me they already started on my car (that they said they'd start the next morning) and charged me $120 because they started before they said they were going to. Props for being easy-going with the loaner, but I will never be going here again.

Reply from the business:

May 24, 2023

Hi Charlie, We apologize for the inconvenience that was caused for not letting you know we had already started on your vehicle. However, we were given the ok to go ahead with all of the repairs. We did have some of the parts needed in stock so we wanted to get a head start on the vehicle. As for the pricing we stand behind our estimate. We use quality parts, we warranty our parts and we stand behind our work.

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John Mon (TheJohnM)

May 24, 2023

StarStarStarStarStar

I went to Matthews tire for an alignment check and they were all very kind and helpful. They did tell me that I needed new tires and they were actually the cheapest around, they even have a 3 year nationwide warranty which is really awesome.

Reply from the business:

May 24, 2023

Thank you for the five star review! We appreciate you leaving a positive review!

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Kathy Richley

May 24, 2023

StarStarStarStarStar

Matthews Tire is close to me an I wanted to give them a try. I scheduled an oil change an tire rotation, my usual routine. I feel they did a wonderful job an very reasonable. I'm on a fixed income an they fit me perfect. Thank you Matthew Tire I will be back.

Reply from the business:

May 24, 2023

Kathy, thank you for taking the time to leave such a positive review! It means a lot to know that you were pleased with our services. We hope to see you again soon!

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Jim T

May 24, 2023

StarStarStarStarStar

I had a bolt in my tire and this was very close. From the time I pulled in until I left was about one hour. The staff was very courteous and was able to keep things moving at a good pace. The price for the repair was fair. I know they have several locations and have never had a problem at any of them.

Reply from the business:

May 24, 2023

Jim, thank you for writing about your experience with us! We are so glad you had a positive experience with our team. Hope to see you soon!

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Samantha Jensen

May 24, 2023

StarStarStarStarStar

They were really accommodating on the scheduling end and allowed me to use a courtesy vehicle for the day my vehicle was being serviced. They kept in touch via text and call to let me know the status and condition report throughout the day. Professional, kind, and courteous. Will definitely return.

Reply from the business:

May 24, 2023

Samantha, thank you for leaving a great review for us. We appreciate your kind words and look forward to seeing you again!

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Judy Uitenbroek

May 24, 2023

StarStarStarStarStar

I highly recommend going to Mathews Tire! They do good work, go out of their way to make sure you understand everything they are working on concerning your vehicle. They let you know if there is something else that will need to be address down the road and will make an estimate for you. They also offer loaner cars if your vehicle repair takes a couple of days.

Reply from the business:

May 24, 2021

Thanks for the review, Judy!

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