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Goodyear Auto Service

Auto body shop in Madison, Wisconsin

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26 Reviews and Ratings
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Tony Thornton

May 23, 2023

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Peter Ress

May 23, 2023

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Rubi Hayim

May 23, 2023

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Quick and efficient service.

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Miliyna Megosha

May 23, 2023

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Made a same day appointment to have my brakes looked at through the website. When I arrived at the shop a few hours later they stated that I probably made an appointment at the wrong shop. When I showed him my confirmation he said “oh well I guess this is the right place but we didn’t have the appointment come through and we don’t have anyone available to do that” he ended up calling another shop to see if they were available. The other shop said that should be fine. After taking a look at the other shops poor reviews regarding scheduling and poor service and the fact that at best I would be able to pick up my car 3 hours after my original pick up time I decided to go elsewhere. Poor service all around and an absolutely useless online scheduler. Just go to call in service only if the scheduler isn’t going to make a difference. Waste of my time.

Reply from the business:

May 23, 2023

We offer you our sincerest apologies that this matter took place during your recent visit with us, Miliyna. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that we will continue to work on providing great service. We hope you give us another chance to show you we can do better. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!

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Rose Kimberley

May 23, 2023

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I needed a tire repair after having a screw lodged in the rear tire. Staff (Duane) was very friendly. They got the job done quickly and couldn’t have been more hospitable! I like dealing with a company that makes its product in the U.S. Goodyear is the only tire dealer that does, from what I understand. They managed to fit me in the day after the 4th of July holiday and though very busy, still found time to be pleasant. I found the mechanic to be very nice as well. Highly recommend!

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miguel Sutherland

May 23, 2023

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They will scratch your rims and won’t admit it. Tim (the front desk old man) was just making vague arguments about how it didn’t happened over here that they were old scratches. Bringing the police over and had created a case is what I had to do if I hadn’t had to leave town soon. I wish it can help you all.

Reply from the business:

May 23, 2023

Hello, Miguel. We appreciate you reaching out to us about this matter. We are sorry to hear that this has happened. We understand that you are experiencing difficulties with the condition of your vehicle after a recent service. We would like to look into this matter and get this resolved. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We would like to determine what options are available to you at this time. We apologize for any inconvenience this may have caused you. Thank you!

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