Brought my car in for a new battery it need a jump start my boyfriend noticed they hooked wrong the cables and blew the battery fuse. They order parts that they blew the next day my radio is not working brought the car back Jordan treated me as if I was lying about my car radio not working and Jordan treated me so horrible very poor customer service said on the invoice I was being hostile I think a video show different. I was planning to get more service done there but the way I was treated by Jordan and treated me as a liar my trust for the auto shop went out the window! I just hope my battery will still work! Jordon needs to grow up and not act like his small shoes size and not being in customer service because he suck at it

I bought Tires at Firestone East in Madison, in February of last year. I was having issues with cracks and cupping very quickly. I was told to bring it in and after inspecting it, I was told they couldn’t do anything for me. Then I got a call from Jared, the Store Manager. He SINGLE HANDEDLY turned my nightmare of an experience around. Defects happen but it’s how these companies handle their warranties that creates TRUST! He was able to honor the warranty as well as give me a deal on an alignment. He really seems to care about his customers and the condition of their vehicle long after they leave. He communicated (by calling ME) every step of the way. He is the singular reason I will keep taking my car to Firestone. I’m aware of all the bad reviews this location has…my advice…ask for Jared. GIVE THIS MAN A RAISE!

They said they completed tire rotation when it was not done.

My experience here was not a pleasant one. I am going to recount the entire thing so you can see the many times the ball was dropped by this shop. My truck broke down while driving from Chicagoland to twin cities late on a friday and this shop was unfortunately my only option for a place open on the weekend. I set an online appointment for the next day, to which the guy at the shop replied that "they would try to take a look at it" so much for honoring appointments I guess. They said they would be in touch, but the communication was horrendous. Nobody got back to me that day about what was going on so I called about a half an hour before closing on saturday to see what was going on. I was told that "we think it's the fuel pump" and that they would be in touch with the price on everything. The next day on Sunday I was able to get a ride back to IL and again, no call from anyone at the shop so I reached out to the about an hour before closing to see what the deal was and they told me they have an idea of what it is but nothing is priced out right now so nobody could tell me anything. Again, they told me someone would be in touch. Finally on Monday, they called me for the first time and let me know that the fuel pump needed to be replaced. They also proceeded to try to sell all sorts of bogus repairs in spite of me being in an emergency situation, telling me my ball joints were loose and that my oil needed changing in spite of the clearly visible sticker on my windshield saying that I am far from due for an oil change. Clearly trying to sell me stuff I don't need. I tell them fix the fuel pump and they said it would be ready by Tuesday. Tuesday rolls around and *again* no call or word from the shop, so *again* I reach out to find out what the story is. The guy answers and tells me they ordered the wrong fuel pump and the new one won't be here until Wednesday so now the vehicle won't be ready until Thursday. Now I just want to be done and not have to deal with these people any more as I am rapidly loosing faith in their ability to do anything correctly. So come thursday they actually call and say the truck is "ready". I get up there and the mechanic informs that they tried 3!!! different fuel pumps for my truck until they got the right one and now alarm bells are going off as they are coming off as incredibly incompetent. Still not sure if the correct one was installed. When I asked why they kept getting the wrong one, the guy at the shop said "well there are like 11 different versions of your truck" which I found absolutely silly as there is this thing called a VIN number that you can look up through a basic search to find out everything about a vehicle. Apparently nobody here thought of that. After they lock up the shop, I went to leave and my accelerator was ON THE FLOOR. Literally no tension at all in the pedal. This was going from a dead stop and my throttle cable now had an entire inch of slack on it. This was a massive safety hazard as I can't quick heal-toe to get to my brakes and my foot on the accelerator is now well below the brake pedal, taking away precious seconds if I needed to stop quickly as I had to take my foot fully off the floor and raise it about a foot to even get to the brake pedal. On top of all of that, when I arrived home and opened the back of my truck as it has a cover, someone apparently made their way in my truck, laid down some heavy polypropylene plastic and then lit a fire on it in my truck. I have a massive chunk of melted plastic as well as trash in my bed along with cinders and scorch marks now, so that's fun. I will NEVER be using Firestone, Bridgestone or any of their subsidiaries again and will be informing everyone I can speak to about my experience with them so they don't have to face the issues that I dealt with. The lack of communication, lack of paying attention to detail and lack of taking responsibility at this location was simply appalling and I hope you ever have to experience it. The response to my review is also a lie, nobody contacted me back after I emailed.

Friendly customer service, however they quoted me 388 for a leak which I got fixed for 50.

One of the employees knew me personally and was upset at me for rejecting him so he cancelled my appointment. Super unprofessional. I hope the other employees are not as unhinged. I suggest going to a different location. Update: They reached out but I stated multiple times that I am uncomfortable talking on the phone. Not sure why they can't understand that and just email me back.

I went into this Firestone location twice in the past 34 days for related issues (battery and alternator). The first time I went in I asked them to check the alternator, but they only diagnosed the battery (and an additional $1800 in unrelated repairs). I scheduled the second visit 30 days after because my alternator died. They fixed this issue at the time and added an additional $100 in unrelated repairs. I believe that this location was negligent in the first set of repairs by not reviewing all issues I asked them to inspect, and caused additional losses due to taxi fare and time off work because they could not resolve the issue the first time. They did not offer any discounts or compensation due to their own errors in missing this issue the first time. Additionally, the wait time of 3 business days is obnoxious compared to other local businesses with same-day service. I am unlikely to use Firestone for future business, and will advise other friends and family to avoid them. EDIT #2: I responded to Firestone directly as requested back on 12/18/2023, in addition to the completed survey (on 12/8/2024). Still have not received a response as of 2/13/2024.

People are always nice, work is flawless. Happy to pay a bit more for the peace of mind.

Worst service ever! Messed up my car and when tried to get reimbursed for it they refused to refund me for THEIR MISTAKE! I WOULDNT RECCOMMEND THIS PLACE TO ANYONE! Also signs paperwork for you without your consent! Writes "verbal consent" on paperwork without informing you of what the paperwork is for!