One of the worst places to go in Madison. They dont give accurate appointment times, overbook, and ultimately will waste your time and money.

Quick, courteous and prompt service.

For many years now,, we have trusted Firestone for our tire care and maintenance checks. We have always been eased with their service and care.

11am appointment for 4 new Firestone All Season tires. The tires weren't there. They would arrive at 11:30 from somewhere. I left, came back at 2pm (3 HOURS LATER). Car in same spot I parked. Was told my car is next after battery install. Car finally taken in at 3:27pm. Completed 4:45pm. Nearly 6 hours after scheduled appt.

Sometimes good service, sometimes eh. Got a decent deal on all 4 tires, the con is no matter what they will always try to sell you on all 4. They have done this to me twice, once I even asked for 2 and they put on 4, I was in a hurry so I just bit the bullet. I also took my car in for an allignment once. I do my own oil changes and reset the oil life setting on my dash. For whatever reason, when I took in my car, they reset the light. Not a super big deal but annoying. They also have other people sometimes pick up the phone if the shops busy, like people in customer support cubes. For a tire store I don’t think that’s really a good idea since the person your talking too sometimes isn’t in the shop.. I’d say this place is “ok” hence the 3 stars.

Customer service was friendly, helpful and amazing!

Had a miscommunication with a service advisor Steve which was probably mostly my fault. Resulted in a bill much higher than I thought it would be. Been here a number of times and Steve has always seemed like a very solid dude. The manager Jarrid went out of his way to knock my bill down to something I could manage. Every encounter I've had with him I've been thoroughly impressed with his positive attitude and customer service. They probably have the same staffing issues as everybody else these days so you may not be able to get a next day appointment when you have an emergency, but other than that as someone who used to work in repair shops myself I have to say they really seem to try to do the best job they can and treat you right

They don’t even deserve 1 star. My husband had an appointment at 9 am. They close at 5 so we went there. They had not even started his car!!! After the guy had said it was already in the shop at 4:30! Unacceptable!!!!