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Hudson Ford Service

Auto body shop in Hudson, Wisconsin

4.5
StarStarStarStarHalf Star
47 Reviews and Ratings
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Mike Johansen

Jan 24, 2024

StarStarStarStarStar

Jason at Hudson Ford made my buying experience awesome! It was the best car buying experience I’ve had to date - amazing communication, great customer service all around, and a low price. I live in Washington State and made the flight over to pick up and drive back my truck. Jason had everything lined up, and my wife and I were in and out within an hour. I love my new truck and can’t thank Jason and Hudson Ford enough!

Reply from the business:

Jan 24, 2024

Hi Mike, thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to seeing you again!

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Tracy Schoech

Jan 24, 2024

StarStarStarStarStar

Always get my Explorer serviced at Hudson Ford. Consistent quality and never any surprises. Gary Brown is our technician. We’re in good (safe) hands!

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Doug Mulder

Jan 24, 2024

StarStarStarStarStar

Thanks for the great service work on our high mile F150. I know the challenges to fix a very inconsistent problem is very tough but your team did a great job. Your communications were great and you worked hard to solve the issues. Thanks Derek for working with me. Truly appreciate it.

Reply from the business:

Jan 24, 2024

Hi Doug, thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to seeing you again!

Google
Mel Ott

Jan 24, 2024

StarStarStarStarStar

To take care of a recall, a Ford technician called me to set up a date and time to actually come to my house to do the service! He called approx 15 minutes ahead of time,arrived at the set time, was very friendly and professional. Took care of the recall/update and was on his way!

Reply from the business:

Feb 24, 2024

Thank you so much for sharing your experience, Mel! We appreciate your kind words and are glad to hear that our technician was able to provide friendly and professional service right at your doorstep.

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Holly Leiskau

Jan 24, 2024

StarStarEmpty StarEmpty StarEmpty Star

I had a rather frustrating experience at Hudson Ford! When I was in for a scheduled oil-change on Friday I explained that my rear right blinker was not working. She explained that it was still under warranty (just barely) and that she had ordered it and it would be in on Monday. She asked if 4pm or 4:30 would work for me to come back in to get it changed. I said I could make the 4:30 appointment work. When I arrived on Monday at 4:30 I also mentioned to her that there were 2 oil spots on my garage floor where I parked my Bronco on Friday evening after my oil change. She said that they would take a look at that as well. At 5:07 she walks over to me in the waiting room and hands me my keys and said "I'm sorry but your part didn't come in so you'll have to call back tomorrow and schedule another time!" I'm still confused why I wasn't called earlier in the day and told that the part had not arrived OR at least tell me that at 4:30 when I arrived so I didn't have to waste 37 minutes in the waiting room with my 2 children!?!? And shouldn't they have checked the oil leak? I drove 40 miles for nothing & added extra miles to my vehicle that the warranty is about to expire on. Not good customer service!

Reply from the business:

Jan 24, 2024

We apologize for the frustrating experience, Holly. We understand your disappointment and inconvenience. Michaela McCann our Quick Lane manager reached out to you when you are available, please reach out to her at your earliest convenience at 715-386-2951.

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shawn schmidt

Dec 24, 2023

StarStarStarStarStar

Stellar experience from start to finish.. saw the truck on the website, came in to take a peek. Brian was great, showed me the truck, simple and straightforward price without any hidden fees. From sales person, service manager to the business manager, just a great experience.

Reply from the business:

Dec 24, 2023

Hi shawn, thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to seeing you again!

Google
Jerod Buck

Nov 24, 2023

StarStarStarStarStar

There's a reason these guys have a big name. Go check them out and get your services done the right and the efficient way!! Looking for a vehicle, they are not the type to pressure you into buying vehicles like other businesses. I can't be thankful enough to have dealt with some amazing people who have made life easier for me. When servicing vehicles they make sure to go through everything they have done and will always let you know when repairs need to be done. This is why I give a 5 star rating.

Reply from the business:

Nov 24, 2023

Hi Jerod, thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to seeing you again!

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