Caliber Collision
Auto body shop in Hartland, Wisconsin
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Reply from the business:
Apr 24, 2024mira, thank you for the fantastic review! We truly appreciate you taking the time and are very happy to see we could provide a great experience for you. Have a wonderful day!
They did a great job. Went above and beyond. They kept me updated along the way. I would use them again!
Reply from the business:
Apr 24, 2024We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Angie.
Upon dropping of my car for repair I was immediately met with a rental assistant and placed in a rental car immediately. Four short days later I was informed that my car was ready for pickup. The repairs were perfect and the car looked brand new. Outstanding team work from drop-off to pickup. I have and will continue to refer Caliber Collision to friends and family.
Reply from the business:
Apr 24, 2024We are so grateful to have had the opportunity to work with you, Bryan! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Just completed a repair through an insurance claim with Caliber. Service was wonderful. Communication was exactly what I needed to feel at ease with the process. My car was done on time and was left clean. Highly recommend!
The quality of the work was very good. However, the repair was projected to take three working days. Instead, it took eight, with minimal, boilerplate communication along the way. There were at least two instances in this process where the delays were something within the company’s control and adjustments could be made, yet the significant delays continued with little apparent concern for how such significant delays negatively impacted my work and life commitments. Therefore, I would not recommend this company, as I was treated as if they don’t want my return business.
Reply from the business:
Mar 24, 2024Thank you for letting us know. We strive to make the repair process as easy to navigate as possible. It sounds like we missed the mark here and ask that you contact us at communitymanager@calibercollision.com to help make it right.
The finished product was outstanding. I could not have asked more from these people.
Reply from the business:
May 24, 2023Michael, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day!
Website states open 9am to Noon on Saturday. Go there and place is totally closed. Update your website if you want customer's business.
Reply from the business:
Feb 24, 2024We pride ourselves on providing first-class customer service, and want to apologize. If you would like to share any additional details about your experience, please contact us via email at communitymanager@calibercollision.com.
Awesome, easy to work with.
Reply from the business:
Jan 24, 2024We are glad you noticed, Mark! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
I had a great experience and they were super fast. Even arranged to return my rental car! Thank you.
Reply from the business:
Feb 24, 2024We are glad you noticed, Erin! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Lacked coordination of messaging from headquarters and the local shop.
Reply from the business:
Jan 24, 2024Thank you for letting us know. We strive to make the repair process as easy to navigate as possible. It sounds like we missed the mark here and ask that you contact us at communitymanager@calibercollision.com to help make it right.