Caliber Collision
Auto body shop in Grafton, Wisconsin
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This place was very professional and fast with fixing my Truck
Reply from the business:
Mar 24, 2024We are glad you noticed, ROCHELLE! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Reply from the business:
Mar 24, 2024Hi Sheri, thank you for reaching out to Caliber Collision. We are very sorry to hear about your recent experience at one of our locations. Can you please email us at communitymanager@calibercollision.com with your name and a good contact number and the involved center's address and city so that we can address your concerns?
Got into a fender bender with some genius looking at his phone. Everybody was great, especially the estimator Alex, he explained everything and got my car back on the road like nothing happened.
Reply from the business:
Mar 24, 2024We are glad you are happy with your fender repair, Jon! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Alex was very helpful. He was really nice and very knowledgeable. He explained things in detail so I could understand. He was very professional and I highly recommend him.
Reply from the business:
Mar 24, 2024We are glad you noticed, Nicole! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Calibers staff is so accommodating. From answering questions I had to fully seeing the entire process through from start to finish. Highly recommend! ❤️
Reply from the business:
Mar 24, 2024We are glad you noticed, Emily! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Love this place! The staff was very friendly and nice. Alex who helped me out was GREAT. Very informative regarding repairs and the whole repair process. Definitely will tell everyone about my experience.
Reply from the business:
Mar 24, 2024We are so grateful to have had the opportunity to work with you, Sarah! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Staff is rude and unprofessional. My husband hit a deer with our truck, and our insurance company uses Caliber as the preferred provider. Nothing but problems, and our truck is still not fixed! Parts have been on back order for 16 months..sure. They were paid and don't care about fixing it. After market parts that don't fit were put on as a temporary fix. No communication or follow-up from manager. Would never recommend this location to anyone!
Reply from the business:
Mar 24, 2024Thank you for taking the time to leave your feedback. We are sorry to hear that your parts took longer than expected. Please contact us at communitymanager@calibercollision.com, so we can discuss the details about the delay on your part and how we can improve.
Give props when and where is due ! Communication, work and the all associates was great. Towed in a BMW X7 after I was ran off the road, took more than we needed it to. However it was worth the wait down to the last second, got it back brand spanking new again all thanks to this wonderful company. Thank you Ali and your team we appreciate the hard work you guys put in to make it possible.
Reply from the business:
Mar 24, 2024We are so grateful to have had the opportunity to work with you, Ck! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Normally don’t rate places, but this is exceptional. Had a bumper repair and from start to finish, they were above and beyond. Ali was superb with communication and professionalism. The car looks brand new inside and out. Highly recommend!!!
Reply from the business:
Mar 24, 2024Nothing makes us happier than hearing we restored your car to brand new conditions! If you are in need of repair services in the future, we would be honored to serve you again.
The customer service at this location is superb. Nekayah tells you exactly what needs to be done, gives you an estimate for a timeline, and the repairs. Thanks to a great team she works with!