
Don's Towing and Repair
Auto body shop in Genoa, Wisconsin
0
0 Reviews
A month ago I was in an accident and unfortunately they were called for the tow. That same day I went to get my vehicle out, and somehow my bill went from $280 to $440. I was charged for the whole day when my vehicle was there for only a couple of hours. The main lady there is very very rude! She argued with me over the phone and in the office, calling me names and hanging up on me. One of the most unprofessional businesses in La Crosse.
Reply from the business:
May 23, 2023Good Morning Becky we are sorry you had this experience. Unfortunately we are unable to find you in our system. Please contact our office so we can better assist you and get more information regarding your vehicle. 608-784-5872
Very poor service for this place. Way overpriced and rude. I asked to have my car taken to Abra just 3 minutes from Don’s. I was then told they would take it there in a little bit. I waited at Abra for over an hour. When I called to see what was going on I was rudely told “the cops come before you”. Like if you had to write a report why was it not done when the car was picked up. Or why was it not done in the morning at business hours. Or better yet why would you tell me that it will be there in alittle bit of you had an hour of paperwork to fill out. Very unimpressed with this business and will not be going though this place ever again. Highly not recommend for any sort of tow service.
Reply from the business:
May 23, 2023I am sorry to hear you were waiting for your vehicle to be delivered to the Auto Body Shop and the miscommunication of getting your vehicle their at a specific time of your expectations. We do our best to work with the staff, customer and availabilty to our community.
Too bad you have to give at least one star. I would not recommend this company. My son is a college student and his vehicle stopped. He let the property owner know his vehicle was inoperable in their lot and would be towed in the AM. A resident of the property called Don’s and had the car towed. Which was fine, I paid for the tow and since it was already there, I asked Don's to diagnose the car their fee was $79.99. Over four days I waited and had to call numerous times to find out what was happening with the car. After two days of calling and no communication from them, I was told the key fob was the issue when all they had to do is hold the key fob by the push to start and push the button. Then they called to say the car might have a faulty gas gauge and been out of gas. They asked for more time & money for the mechanic to drive the car and properly diagnose. Don’s overcharges for poor service. Beware!
Reply from the business:
May 23, 2023We are sorry you are feeling frustrated with your experience. Thank you for bringing this to our attention. Our best intentions were to make sure your son’s vehicle concerns were addressed and fix your son’s vehicle properly.
Can't Believe this place it deserves a 0 out of 5 stars very dissatisfied with the way i was treated as a customer Dons to Bribe by saying they cwill give me a discount which I never recived refused to take my $ until I told them why i left a previous bad review which they demand I take down what kind of Business does this to its customers recommend using a different Tow service not only did they make me wait across the street 45 mins to get my car out of there lot when no other customers where there
Reply from the business:
May 23, 2023We are sorry you are disappointed with our drivers. We tried to work with you Andrew. But in the end you gave us no choice but to tow your vehicle as it had unregistered plates. You were asked several different occasions to move/register your vehicle and you refused to follow city ordinances/landlord rules. Please come in so we can help you get your vehicle registered and out of our impound. Secondary review response Andrew unfortunately you did not have a vehicle drivers license we tried to assist you removing your vehicle which was inoperable with no keys. You had a Haul dolly to haul the vehicle that is not going to work. We did everything to assist you but somehow we are the the ones with the problem as we did everything to assist you and you still are unhappy. No bribes needed to make a customer comeback. We wish you the best of luck