I broke down on the side of the road. Don's was there first. My vehicle was treated with respect during tow etc, I knew my car was in good hands while stressed out. They found out it was the transmission. They gave me options and didn't make me feel pressured to spend more. The car runs perfect, I got it back cleaner than when they towed it somehow. Lol 10/10 customer service 10/10 tow 10/10 repair Thank you

Don’s helped us out when we were in a real bind. Nothing but empathy, friendliness and full support from the team at Don’s— all at fair great price that beat all the others we had called. Thanks Don’s!!

Zero stars told me I couldn’t retrieve my personal belongings out of my vehicle until I paid my entire bill. Which is AGAINST WI state law! AND THEY DAMAGED THE FRONT OF MY VEHICLE!!! 10/10 DO NOT RECOMMEND

I really appreciate them all because I met 4 people on that team and they were so understanding for me. I had to call for help when I broke my valve stem and was very thankful when I think his name is Jon arrived. I offered him my tools from the back of my car and he asked if it was a joke 😂 it was hilarious. The front desk girl and the boss are really good at their jobs and the boss was very understanding when I had a melt down :) thank you guys! I would say I'd use you guys again, but I hope I won't have to haha. I forgot to add that even after all of it, they even sent a driver 5 miles to my class to pick me up and drive me to Don's repair so I wasnt walking 5 miles in the dark in a town i dont live in :) that was really kind. Ended up being friends with the receptionist haha

My daughter had a dead battery and after failing to get it jumped, called Don's as they had service van's available per their website. She called them and they told her they would need to tow her car to the shop ($121.52), do a diagnostic for $109.95 (they checked for a blown fuse) and then they replaced the battery along with a $54.98 charge to install it. I called and spoke with Rachel the manager and they were not willing to negotiate to a more reasonable bill. Be careful if you use Don's as they will pad their bill and take advantage of people who are naive about car repairs.

Yesterday I was stranded on the Interstate and AAA sent my tow request to this company and it was accepted at 3:26pm. Tow was to be expected by 4:15 pm. Don's canceled the tow at 4:16 with no call or explanation....Things happen, I get it. I just called AAA back again. They ordered another tow just to have it canceled again. If you don't want to service AAA calls, DO NOT accept them.

Amanda and the folks at Don's towing were beyond helpful. Answered all my questions, and took my car and a headache off my hands. Thanks

On Tuesday September 19, 2023 I had called AAA Towing and Don's Towing towed my car. Very friendly, kind, and courteous. Logan, the tow truck driver was very helpful. Thank you very much...

Probably the worst customer service experience i've ever had, across my 20 years on this earth. To say the woman at the front desk was rude would be a massive understatement.

Horrible service! Their receptionist would answer the call and transfer to hold right away. 4x she did this. They’re rude and disrespectful when it comes to your calls. I asked for them to service my flat tire at 11pm at night. I had to call 3x to just get them to come out here, which they never did. I called in the am because they said they’d call me back last night and to also see if they could come in the am. The receptionist answers my call and is rude and tells me that they had been out here at my friends house 3x and knocked on our door etc. Which they did not because I have no calls on my phone from them or videos on my cameras of them knocking on my door or being there in general. This company needs to let go of their horrible employees.