
Caliber Collision
Auto body shop in Genesee Depot, Wisconsin
0
0 Reviews
My mom brought her Honda Civic here a couple months back and was very happy. She got her car back sooner than expected
Reply from the business:
May 21, 2024Hi Steven, we work hard to get you back on the road as quickly as we can. We know having an accident is stressful and inconvenient, so we strive to make the repair process as easy to navigate as possible.
I’ve come here several times over the years and the service has been consistently excellent. The administration and communication is clear and efficient. They do high quality work and return your vehicle to you as quickly as possible. Happy to have them here in Pewaukee!
Reply from the business:
May 18, 2024We are so grateful to have had the opportunity to work with you, Stephanie! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
All-around great experience. I used their website to upload photos to get a quote. Received a quote very promptly. Got an appointment scheduled right away. Every staff member that I interacted with was super friendly. Most of my interaction was with Deena, who was very helpful. I had two dents in my hood and a few scratches along the side of my vehicle. The end result was perfect. My vehicle looks brand new. Can’t tell at all that there was any damage. The service was great. The overall experience was great. The communication was great. The final bill ended up being less than the initial estimate, which was a bonus, but even if that hadn’t been the case I would still have nothing but positive things to say about this place. I would absolutely recommend them.
Reply from the business:
May 17, 2024We are so grateful to have had the opportunity to work with you, Ryan! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
They do a great job of communicating the status of the repair on your vehicle
Reply from the business:
May 10, 2024We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Randy.
Excellent communication through out entire process. Was ready ahead of schedule. Work looked like a brand new car. Highly recommend this Pewaukee location you will not be disappointed.
Reply from the business:
May 10, 2024We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Todd.
Great service
Reply from the business:
Apr 24, 2024We are glad you noticed, Tiffany! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
DO NOT BRING YOUR VEHICLE HERE! Read the other reviews, they do the same pattern to avoid fixing your vehicle properly. I never expected such as lack of professionalism. I cannot wait to take every opportunity to spread the word of such bad mechanical job done around the community. How on earth could you believe a car with a bad suspension, no front light or fog lights!!! and a leak of engine fluid !!! could be ok to give back to a customer ? DO NOT BRING YOUR VEHICLE HERE!!! Read the other reviews!!! They have the audacity to blame you for it as “ not related to the accident”.
Reply from the business:
Apr 24, 2024Thank you for letting us know. We strive to make the repair process as easy to navigate as possible. It sounds like we missed the mark here and ask that you contact us at communitymanager@calibercollision.com to help make it right.
I was very impressed. Came there with a broken grill from a “jeep vs deer”, and they took great care of me. They had a rental car waiting for me, kept me updated on what was going on. They even had my jeep washed and polished, including my wheels all shined up. The staff couldn’t be more friendlier. I would definitely recommend to anyone who needs body work.
Reply from the business:
Apr 24, 2024We are so grateful to have had the opportunity to work with you, Joan! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
This is the second time I brought my vehicle here for work after an accident. My first visit was phenomenal! My second visit left a lot to be desired. First off, there was this kind of overspray all over my dash, all over my infotainment center, all over my seats, steering wheel spedometer cluster, etc.... and my car reeked of paint! After contacting them about this, I also contacted my insurance company since this was a claim. They told me to bring my car back in so they could right their wrongs. I humbly obliged since I found this unacceptable on the first place. I did drop my car off early in the morning on a Friday. I did get a phone call at the end of that day stating my car was finished and I could come pick it up. I was not able to come until Saturday morning and when I arrived there was only one person there at that time. He handed my keys to me and I was on my way. After getting in my vehicle, I noticed that it was not clean at all! Everything that was on my dash and my infotainment center was now smeared and has dried into his hard, unremoveable chunks! It's around every crevice, it is in all my vents, all over my steering column and my spedometer cluster. The absolute worst thing that I found is I now have a burn in my rug! I do not smoke, I have never smoked in my car and nobody else has either! The car has 70,000 miles on it and I got it new! So I'd like to see them explain that one away!! I am beyond upset about this and I will never return here again!
Reply from the business:
Apr 24, 2024Thank you for letting us know. We strive to make the repair process as easy to navigate as possible. It sounds like we missed the mark here and ask that you contact us at communitymanager@calibercollision.com to help make it right.
Great job on my car and was delivered earlier than originally estimated. A plus.
Reply from the business:
Mar 24, 2024Caliber Collision is committed to our purpose of Restoring the Rhythm of Your Life® every day. Glad you hear your car was fixed ahead of schedule and you are back on the road Marcos.