Gerber Collision & Glass

Auto body shop in Genesee Depot, Wisconsin

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6 Reviews and Ratings
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Cam Banks

May 3, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

DONT DO IT I REPEAT DONT DO IT this collision repair place will cause you more stress then needed from the front desk lady to the manger the entire place is unorganized and uneducated about the business their in I had an accident for my car and was told that it would be repaired just for a month and a half to come about and all of sudden they totaled out my car Save yourself the time and find a more helpful and reliable repair shop

Reply from the business:

May 10, 2024

Cam, We are disappointed that our service did not meet your expectations and sincerely apologize for this frustrating experience. Customer satisfaction is very important to us. We understand that Christopher Z. from management has since been in contact with you to further discuss your concerns. Thank you for giving us the opportunity to address these issues. If any other issues are to arise, please do not hesitate to reach back out. Thank you.

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Mandi Lancour

Mar 24, 2024

StarStarStarStarStar

I have brought my car here numerous times & they always do a fantastic job!

Reply from the business:

Mar 24, 2024

Mandi, We are so pleased to hear how great your experience was and that you are satisfied with the overall service. We sincerely appreciate the positive feedback and hope you have a wonderful week!

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cherie raffel

Feb 24, 2024

StarStarStarStarStar

A very professional and thorough body shop. I brought my Honda in with a large dent in the front quarter panel. When they were done it looked like new! Also, the staff is very friendly. I recommend this place to anyone.

Reply from the business:

Feb 24, 2024

Cherie, We are very happy to know your experience was positive! Thank you for your feedback and amazing 5 star review, we appreciate your business! We hope you have a wonderful week.

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Asha Carter

May 24, 2023

StarStarEmpty StarEmpty StarEmpty Star

This started out as a good experience the estimate was reasonable however when they found out that the insurance company had paid me and that it would not be a direct payment from the insurance company they gave me the runaround and refused to repair my vehicle unless i stopped payment on the insurance check so they could be paid directly What a hassle! I ended up taking it to another repair facility and they had no problem with repairing my vehicle in a timely and professional manner.

Reply from the business:

May 24, 2023

Thank you for your feedback. I understand that the General Manager has been attempting to contact you and speak about your concerns. Is there other contact information you can supply us with? If you would like to reach out. please call.

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Dave Golombowski

May 24, 2023

StarStarStarStarStar

My immaculate truck was involved in a rear-end collision. Gerber returned it to me in perfect, like-new condition. I couldn't be happier with the quality of the work they performed.

Reply from the business:

May 24, 2023

Dave, We are happy to hear that our team could assist and got your vehicle in perfect like new condition and that you are satisfied with the overall service. We hope you have a great week!!

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M C

May 24, 2023

StarStarStarStarStar

Gerber was great in terms of the quality of work done and the speed in which it was completed. Chris Z. Addressed complaints I had and I would definitely work with Gerber again.

Reply from the business:

May 24, 2023

Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Christopher Z has already been in contact to have your concerns addressed. Please feel free to contact us any time should any other issues arise.