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Car-X Tire & Auto

Auto body shop in Fond Du Lac, Wisconsin

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17 Reviews and Ratings
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Jessica Jacobs

May 17, 2024

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Brought my car in for a break check and had an apt set up. Got there and was told they didn't see the apt til afterwards and would get me in right away when they can. Took 3 days. They said that it was due to wrong number on file. Which is understandable but then they didn't leave me with a work sheet to explain the details of what was wrong and then pricing was way too high. Also came back with less brakes then what went in there with smh

Reply from the business:

May 17, 2024

Please contact Customer Service at 1-800-359-2359. Thank you

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Andre Bright

May 10, 2024

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Don’t go here unless you want to wait four hours to have your brakes done. They tell you one hour but fail to let you know that they have to pick up your parts. I would highly suggest you go somewhere else

Reply from the business:

May 10, 2024

Please contact Customer Service at 1-800-359-2359. Thank you.

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Aaron Dennison

May 10, 2024

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Took my car in to get my tires changed. Was quoted right about 600. Ended up having to pay almost $800 because the shop decided to change my oil and do other services that were not asked of them I have reached out several times and even have a video of the shop manager agreeing to give me a refund and have received no such thing. I plan on filing in small claims. Take your vehicles to Two Docs

Reply from the business:

May 10, 2024

Please contact Customer Service at 1-800-359-2359. Thank you.

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gamerkathan

Apr 24, 2024

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DO NOT USE THIS COMPANY. COMPLETELY INCOMPETENT!!! I tried to call to make an appointment, but they send you to a 3rd party call center. They made and confirmed my appointment for 730 the next morning. When I call back just to be sure, they say there is no such appointment. So I make on for 930 Monday. I get a email confirming my 730 appointmen, which by now has been confirmed, canceled and reconfirmed. So I cancel my 930 and drop-off my car for 730. When I get done with work, I call CarX to check the status of my car and no one even looked at it. I call to complain and the employees of fdl carx blame everything on the call center and the call center claims everything on the location. The give me a customer service number only to be unable to talk to anyone or have anyone contact me. So now I have 0 appointments even though I made 2, my car is still unfixed and no one to over see any of this. What a terrible company and experience.

Reply from the business:

Apr 24, 2024

Please contact Customer Service at 1-800-359-2359. Thank you.

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Casey Jackl

Feb 24, 2024

StarStarStarStarStar

Very reliable staff that you can trust. Excellent service!

Reply from the business:

Feb 24, 2024

Thank you for the 5 star review Casey Jackl! Thank you for choosing us at Car-X Tire & Auto for your automotive needs.

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Ryan Kounelis

Nov 24, 2023

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Brought car here for a quote and they couldn't help with the repair. They said the rear main seal was out and thats not even what was wrong with it. Also one of their employees stole airpods out of my wife's vehicle. Would give 0 stars if I could horrible place to bring a vehicle.

Reply from the business:

Nov 24, 2023

Please contact Customer Service at 1-800-359-2359. Thank you.

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Mackenzie D.

Nov 24, 2023

StarStarStarStarStar

Came for an oil change on my 2014 Kia. Fast and friendly service with very affordable oil changes in which they also test your battery. I used to change my oil myself but it is cheaper to come here. Thank you!!

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PeaceVKeeper

Nov 24, 2023

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Brother had a car towed here a little over 2 weeks ago and the shop put hundreds of dollars in parts into the coolant system just to tell him the engine had a crack in it and he would have to scrap the vehicle. Figured with a basic inspection/pressure test the shop would of been able to determine there was a leak in the block PRIOR to doing any work. Instead of properly inspecting the vehicle this shop decided to replace the whole coolant system then tell him the car was junk. Very unprofessional and still made him pay for parts. Would not reccomend taking your vehicle here ever.

Reply from the business:

Nov 24, 2023

Please contact Customer Service at 1-800-359-2359. Thank you.

Google
Tom Szukala

Oct 24, 2023

StarStarStarStarStar

On 10/19/23 I had a rear wheel problem. Mike at Carx took care of the issue with excellent service in a very timely and high-quality manner.

Reply from the business:

Oct 24, 2023

Tom Szukala, thank you for taking the time to leave us a review! Glad Mike could figure out your rear wheel problem and quickly. We will see you for your next service. Thank you for choosing to come to Car-X.

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Sassy Sue

Oct 24, 2023

StarStarStarStarStar

My mother heard a noise that was getting worse.another service department had a appointment in 2 weeks.we called Mike and got the car looked at in a few days.we found out her car tire was about to fall off. He was great and so kind.thank you again for saving my 88 year old mother!!

Reply from the business:

Oct 24, 2023

Sassy Sue, thank you for taking the time to write us a review! Glad we could get your mother in and get that fixed before it got worse. We will see you for your next service. Thank you for choosing to come to Car-X.

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