
Car-X Tire & Auto
Auto body shop in Fond Du Lac, Wisconsin
0
0 Reviews
Car-x was amazing! I called in the morning to see if they had time to patch a tire (if it was even salvageable) and he said to come in. I get there and Mike was phenomenal. Another customer came in so he grabbed Wade who was going to fix my tire to go take a look. Showed him the problem and he took it around back to fix it. I had a couple phone calls to make and by the time I was done, so was Wade with my fixed tire! This is by far the best customer experience I have had in a very long time. I didn't enter the store with a smile on my face. But Mike and Wade made sure I left with one! They deserve more than 5 stars!!! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Reply from the business:
Sep 24, 2023April Kanneman, thank you for taking the time to write us a review! Glad the team here in Fond Du Lac could take care of your tire quickly and efficiently. We will see you for your next service. Thank you for choosing to come to Car-X.
Great guys always willl take care of you had bad experiences at other shops but all the shop guys nice. Calm and very informative about my car and prices were very good too overall very thankful most shops don’t care of you like they took care of me
Reply from the business:
Aug 24, 2023Chase Buege, thank you for sharing your experience with us at Car-X! Great to see Fond Du Lac location was upholding Car-X standards when you came in with your car. We will see you for your next service. Thank you for choosing to come to Car-X.
3 stars for the staff being nice and welcoming. Scheduled an alignment for my BMW and they were a week out. After driving the car to the shop I was told they cannot perform the alignment due to a specific BMW procedure (understandable). But I would rather have been told from the start they cannot help me than be without a vehicle for a week.
Reply from the business:
Jul 24, 2023“Thank you for taking the time to leave us a review, Nick. We sincerely apologize if your visit was not satisfactory. For further assistance, please contact Customer Service at 1-800-359-2359. Thank you.”
While driving on the highway, my tire nearly fell off. I called Car X, and Manager Alex was fabulous. He focused on keeping me safe and offered to stay on the phone with me while I drove to their shop. He was waiting when I got there, looked at the tire immediately, and told me what I needed to do to get back on the road. Service was super. I feel fortunate that Car-X was the garage I called.
Reply from the business:
May 24, 2023Paige Betten, thank you for sharing your experience with us at Car-X! Great to see Alex is holding expectations high at our Fond Du Lac store! Thank you for choosing us at Car-X Tire & Auto for your automotive needs.
Appreciating their honesty! Engine light came on. Got some initial repair codes from an auto store. Fixed what I could. Light back on and was referred to Car-X, FDL. Car-X got me in quick, did some diagnostics and testing. Figured a big bill was coming. Best part, they told me nothing was in need of repair beyond what I did! Awesome!
Reply from the business:
May 24, 2023Kevin Ehlke, thank you for taking the time to write us a review! Glad we could run those diagnostics and solve any second thoughts you had. Thank you for choosing us at Car-X Tire & Auto for your automotive needs.
I had a 4 wheel alignment done in my car. Now I’m very knowledgeable. A.S.E. Master certification. Was an instructor for automotive repair. In fact I managed car-x in the Milwaukee area for 7 years. So when I say I paid for a service I never received is not an Exaggeration. My rear toe was never touched. Calve caster is not adjustable. So doing an alignment on my vehicle is super easy and the parts were all new so no straining to bust anything lose but yet the technician didn’t bother. He adjusted the front toe which maybe required only a couple turns. To the untrained person they would never know. If they did that to my or should say didn’t do that to my vehicle how many customers paid for a 4 wheel alignment and never received the service. Car-x is a rip off. Do yourself a favor and take your vehicle somewhere else. When I called about it the manager was short and never returned the call like he stated. Todd A is a friend of my and so happens to be the district manager for car-x and I will be talking to him. I believe everyone working that day and the manager should get fired. That’s theft no matter what way you look at it.
Reply from the business:
May 24, 2023Please contact Customer Service at 1-800-359-2359. Thank you.
I needed a steering wheel vibration at 50 plus miles an hour investigated.. It took 9 days to get the appointment. They said the technician test drove it before and after.. I waited 3 hours with my daughter and was told it was alignment at .4° which would not affect anything. They broke my exhaust while putting it up on their lift. If they drove it before and after then they know they did it and this proves to me that they are a dishonest company. I could find a cheap oil change somewhere else, I would not recommend this business.