The Motor Company
Auto body shop in Dunbar, Wisconsin
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Reply from the business:
Jul 23, 2023Thank you, Wayne, for leaving us a 5-star rating! We appreciate your support and feedback. Thank you for choosing our dealership and we hope to have the opportunity to serve you again in the future.
I experienced excellent customer service, from start to finish, when dealing with the sales people at Town & Country Ford. In addition, it was very easy to deal with the finance people. Overall, a great experience for me.
Reply from the business:
Jul 23, 2023Thanks for leaving the great review, Rinaldo. However, I believe you meant to leave the review for Town and Country. Have a great day!
Excellent service
Reply from the business:
Aug 23, 2023Thank you, Gray Fox, for the excellent review! We're thrilled to hear that you received excellent service at our dealership. Providing top-notch service is our priority, and we're delighted that we met your expectations. Thank you for choosing us, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
I always get great service at Town & Country Ford. From the receptionist, to the service department ladies to service techs. They are friendly, polite & helpful.
Reply from the business:
Jul 23, 2023Thanks for leaving the great review, Rinaldo. However, I believe you meant to leave the review for Town and Country. Have a great day!
This is BEST customer service place, with honesty and not being pushy into things needed for your car like every other place Ive been too. Brent is great at his job!
Reply from the business:
Jul 23, 2023Thank you, Jenny, for the fantastic review! Thank you for choosing us and recommending our dealership. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to serving you again!
14 hrs from home needing a car. Stressful situation made bearable by the kindness of this dealership. Highly recommend they went above and beyond to ensure things were as stress free as possible for my family.
Reply from the business:
Aug 23, 2023Thank you, Tina, for the glowing review! We're delighted to hear that despite the stressful situation of being 14 hours away from home and needing a car, our dealership was able to provide you with kindness and exceptional service. Ensuring that our customers have a stress-free experience is our priority, and we're glad that we could make the process as smooth as possible for you and your family. We appreciate your recommendation and thank you for choosing us.
Reply from the business:
May 23, 2020Thanks for the five stars! Until the next time we meet, take care!
Reply from the business:
Aug 23, 2023Thank you, Steve Juul, for leaving us a 5-star rating! We appreciate your support.
Excellent service!
Reply from the business:
Jun 23, 2023Thank you, Stacy, for the excellent review! We're thrilled to hear that you received excellent service from us. Providing top-notch service is our priority, and we're delighted that we met your expectations. Thank you for choosing our dealership, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
If you want a place that lacks willing communication, then this is the place for you. I had to call to get updated, and not once I ever received an estimate of completion. I then had to call in to work because I was not given a rental car;two people said they would get me a car rental, and the last said I couldn’t get one. In the end, they didn’t fix the problem because I completely irritated by the situation. I do not recommend.
Reply from the business:
Jun 23, 2023Thank you for sharing your feedback, Kaidan. We apologize for the lack of communication and the inconvenience you experienced during your visit. We understand the importance of keeping our customers informed and providing timely updates. We're sorry that we fell short in this aspect. Additionally, we apologize for the confusion regarding the rental car and the frustration it caused you. We strive to provide exceptional service, and we regret that we did not meet your expectations in this instance. We appreciate you bringing these issues to our attention as it helps us improve our processes and better serve our customers. Thank you for sharing your experience, and we apologize for any inconvenience caused.