The Motor Company
Auto body shop in Dunbar, Wisconsin
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Reply from the business:
Sep 23, 2023Thank you, Kevin Huggett, for the excellent review! We appreciate your feedback and support. If you have any specific comments or suggestions you'd like to share in the future, please feel free to reach out. Your feedback helps us improve our services. Thank you for choosing our dealership, and we hope to have the opportunity to serve you again in the future.
My husband call you to unlock his car at 8am,you said you'll be coming within 80minutes. We waited and call you again at 1:pm and said,will be here at 2pm if not call you back. It's already 3:40pm and we still waiting,my husband didn't sleep for waiting for your service from working 12 hours last night. What kind of company you are? Very bad service!!! Should just say,you cannot able to do a service for his car or what time exactly you'll be coming so at least,he can get some sleep before he go back to work tonight!!! You don't even deserve 1 star!!
Reply from the business:
Sep 23, 2023I'm truly sorry to hear about the experience you and your husband had with our service. This level of service is not what we strive for, and I understand your frustration and disappointment. Delays and lack of communication are unacceptable, and I apologize for the inconvenience and stress this has caused. We take this feedback seriously, and I assure you we will be investigating this matter to ensure that such issues do not happen in the future. Please accept our sincere apologies for falling short of your expectations, and I understand your frustration. If you or your husband would like to discuss this further or have any concerns addressed, please do not hesitate to reach out. Your feedback is valuable, and we want to make sure this does not happen again in the future. Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Excellent customer care and very easy to work with. They understood my needs and we worked out a schedule to work on the car over a couple visits to break up the cost. Ended up buying a new car - not under any pressure - with 250,000 miles on the old Edge, I was extremely happy to purchase a brand new 2023 Edge and hope it will give me the dependability and reliability of my 2010 Edge. From every aspect, this dealership has show me great service and I am happy to recommend them to anyone! Quality, Service, Care!
Reply from the business:
Sep 23, 2023Thank you, Deb, for the excellent review! We're delighted to hear that you received excellent customer care and found our team easy to work with. Understanding our customers' needs and finding solutions to accommodate them is a priority for us, and we're glad that we could work out a schedule that suited you. Thank you for choosing us and for sharing your positive experience. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to serving you again!
Mike did a great job and was super speedy with fixing my tire.
Reply from the business:
Aug 23, 2023Thank you, Winter, for the wonderful review! We're delighted to hear that Mike provided you with great service and quickly fixed your tire. Our team takes pride in delivering efficient and effective solutions for our customers. Thank you for choosing us, and if there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to serving you again!
Reply from the business:
Aug 23, 2023Thank you, Trisha, for leaving us a 5-star rating! We appreciate your feedback and support. Thank you for choosing our dealership, and we hope to have the opportunity to serve you again in the future.
The Motor Company has delivered great service after the sale!
Reply from the business:
May 23, 2020Thanks for the great review Tim and if you need help with your rear wiper let me know :)
Reply from the business:
Aug 23, 2023Thank you for leaving us a 5-star rating! We appreciate your feedback and support. Thank you for choosing our dealership, and we hope to have the opportunity to serve you again in the future.
Freindly dealership. Very helpful, well informed and kept all promises made.
Reply from the business:
Jul 23, 2023Thank you, for the 5-star review! We're thrilled to hear that you found our dealership to be friendly and helpful. Our team takes pride in providing excellent customer service and ensuring that we fulfill our promises to our valued customers. We appreciate your kind words and thank you for choosing us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Katie was great. She stuck with me untill I found exactly what I needed. She spent 6-7 months finding me a truck and would send me pictures of everything that may interest me. It took awhile but she never stopped looking and that is awesome service. I highly recommend her services for finding a vehicle to anyone out there.
Reply from the business:
Jul 23, 2023Thank you, Kevin, for the wonderful review! We're thrilled to hear that Katie provided you with great service and went above and beyond to help you find the perfect truck. It's fantastic to know that she dedicated months of effort to ensure you had options and consistently kept you updated with pictures. We appreciate your kind words and recommendation of Katie's services. Thank you for choosing us, and if there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
I had a very stress free experience purchasing my car. Katie A went above and beyond to help me make the right choice. She had everything organized when it came time for the purchase!
Reply from the business:
Jul 23, 2023Thank you, Michelle, for the fantastic review! We're thrilled to hear that you had a stress-free experience purchasing your car at our dealership. Our team works hard to ensure that our customers have a smooth and enjoyable car-buying process. We're delighted that Katie went above and beyond to assist you and help you make the right choice. We appreciate your kind words and thank you for choosing us. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to serving you again!