Very quick and professional experience I'm sure they have to deal with a lot of people trying to get a steal and these days it's not easy to accomodate everyone. I appreciated the reasonableness and transparency of my experience here with my car's tire rotation and balancing. I will say you have to be ready with all the I formation written down because they are very no nonsense and quick with the phone calls when I called in and showed up.

We needed to obtain our bi-annual vehicle emissions diagnostic and inspection in order to renew our registration with the State of Wisconsin. We took our vehicle to the place we used for our last test only to discover they were no longer performing the service. When kindly asked to refer us to the closest reputable alternative, we were directed to a dealership on HWY 100 in Wauwatosa. The dealership was available to test our vehicle right away, we drove right in and a friendly gentleman handled the process, while we waited. After 15 minutes, the tech emerged form the garage to inform us our vehicle had failed the test, and he did not know why other than it seemed something was wrong with our OBD reader. He suggested we take it to the manufacturer's local dealer service department for repair. He also apologized explaining his printer was not printing for some reason so he was unable to give us any paperwork. Frustrated with this (as our vehicle is in excellent repair), we took our leave rather than looking to speak with a manager about the printer. Got back in the car and called our tech at our local manufacturer's dealership (who does not perform emissions testing), and explained the scenario. Our tech explained they receive calls like this occasionally and he suggests taking the vehicle to another center to test again before bringing it in. We went for a car wash and oil change for a vibe check and energy reset. After the oil change we asked the tech if they may refer us to a nearby reputable center for vehicle emissions testing. The tech recommended Gordon's No 1 Services & Tire (Google also list's them as Gordons #1 Auto Repair Service). Upon arriving we were pleased to find a clean facility in great repair. They were easy to find and had ample parking. Walking in we were kindly greeted, and served promptly. They had a comfortable waiting area, and after 15 minutes returned our vehicle to us with a passing emissions test! When I asked how long before we will be able to renew our registration, the tech said, "About 30 seconds ago." :) We had a wonderful experience at Gordon's and are happy to recommend their services to our community.