I called earlier in the week to get a price on transmission fluid service. Man on the phone of course asked make & model, put me on hold, and came back with a [reasonable] price. I scheduled the service. Few days later, drop it off. 30 minutes go by, they call me (I walked to work), and now the transmission service price is double. Not $50 or $100 more. Double. I ask, 'How does this happen?' He basically told me time & material. I said neither of these have changed from when I was given a price on the phone two days ago, etc. My initial reaction was to pass on the transmission service, but to go forward with some other preventative maintenance work I had requested. After thinking it thru, I called them back, and asked them to proceed with the trans service. I really wanted this done, and my alternatives were not convenient. A few hours later, after no calls, I call to see if it's done. He's like, 'Yeah.' No phone call? I walk over to pay and pickup. The receipt looks like it was written by a child. 'Transmission service - $xxx.xx'. Same with transfer case and rear differential. I asked him, 'What fluids were used, specifically? What brand, what weight, synthetic, etc? I've never received an invoice that didn't detail time and materials ... like at all'. He had zero response. I can't believe the information provided was so basic, especially for what I considered a premium price. After an awkward blank stare (he didn't know the answer, and clearly wasn't doing a thing to find out) ... I was like, 'Whatever, ring me up. I'm done here.' I've had decent work done here in the past. I know they are not the least expensive shop ... but I chose them for what I felt was good work. Not anymore. Now I'm left with an insanely heavy bill and no idea what I actually paid for.

Always available to fix my issues in a quick time frame.

Good service done in timely manner at reasonable price.

Great service great price. Been going there for years. I trust them.

Super fast emission testing. Get there early you should be out within ten minutes not even

Always good service. Much more than just tires.

Emissions tests are fast. Service is excellent.

I stopped in on a Saturday morning to get free emissions testing done on two cars. I was in and out in 15 min.

All guys here are awesome. Awesome and know what they’re doing. I will always come from anywhere to come here or there do not screw you over they sell you what you need they offer towing services.

Negative stars do not exist. My wife took her car in a 2013 Ford escape. It stalled in the driveway and would not start. WE had the car towed to Gordons. It took over a week. First, they said it was a $400 battery. Then they said the bill to repair her car would be $6000. They said the transmission leaked onto the computer module and everything needed to be replaced. The facts are, we had it towed to Ford. Gordons broke a part in the front of the car, installed the wrong battery, the transmission and computer modules are fine. Total cost to repair $300. We are hiring an attorney; I have used in the past and are seeking treble damages. Avoid GORDONS in Wauwatosa or risk the rip off. The owner can speak with our attorney. I purchased a new Rav 4 based on the lies they told my wife. We have your mechanics notes and the $300 repair bill from Sorens ford. Avoid these crooks.