I only went for an emissions test but I go often for oil changes. Their customer service is excellent. Always pleasant and courteous. Test & oil changes done in a timely manner.

Had a coupon for oil change but could not use it. I have never been here nor has my car but my husband has so I was told I was not a first time customer.. The oil change was fine.

Went for emissions, was put in the "line" and out in less than 30 min with at least 3 or 4 vehicles ahead of me. They were efficient and friendly, note they don't do emissions during the lunch hour (12:00-1pm) so plan accordingly!

I just stopped in for emissions testing, but have had auto repairs done these in the past. Pricing is industry standard, work is efficient. They advise on any additional problems but don't push to repair if it can wait.

I appreciate that they took care of my emissions test but I kind of wish they would have informed me that it was over so I wasn't just waiting in their waiting room for over a half hour. Not great customer experience.

I did a walk in for my emissions test (they don't do appointments for this) and they completed it within 20 mins when I showed up at 8am! BUT! When I first showed up they asked for my "paperwork"? What paperwork? Apparently they wanted a print out of the email I got from the state with my vehicle info #s listed on it. Okay, I had that on my phone and could have pulled it up but they insisted it must be printed. So I had to drive home to print that email and come back. So I wasted my working time and gas to print something that they could have written down on a post it note. It's not like there was a barcode or QR they needed to scan... Both my husband and I have done emissions test elsewhere and never needed to bring a printed email. This is very inconvenient when their emissions test hours are limited to business hours and closed at lunch.

I've gone here for years, and their service has always been just barely this side of acceptable. This, though, is the last straw. I dropped my car off over the New Year's weekend and spent over $1000 to get my battery and assorted other parts replaced (with no communication from Gordon's that it would take longer than quoted until I called them). Got it back on Wednesday, January 4th. Upon picking up the vehicle, immediately upon driving it out of the lot, three indicator lights were on on my dashboard, indicating that there was a problem with my emergency brake and vehicle stability control. Doing the bare minimum of starting the car to check the battery would have shown this, which they clearly didn't. I had no choice but to drive it, as I needed to go to work, but I noticed that the brake would not engage until it was nearly touching the floor, making it very dangerous to drive. I then left three messages over two days, to which they did not respond until the morning of Saturday, January 7th. After inspecting it again, lo and behold, they supposedly suddenly realized that my car was leaking brake fluid and that the rear brake line needed to be replaced. They said that because they had been working on the opposite end of the car entirely from those brakes that it couldn't have been something they caused, which is such a massive pile of horsesh*t I needed to repurpose my snow shovel. The brakes, of course, were not an issue before I dropped the car off. It is now January 9th, I have gone two full weekends without a vehicle, and they had the audacity today to charge me over $650 for a problem they caused. This is not the first time that things have broken down or needed replacing within a month of their repairs, either, but I have continued using their service despite my misgivings because we have been longtime customers. That ends today. Regardless of whether it was dangerous incompetence or deliberate sabotage to wring more money out of us, they let me drive off their lot in the middle of a Wisconsin winter in a car that could have gotten me killed. I'll never give them another cent, and neither should you. EDIT: The comment from the business below is not relevant to the conversation because they were the only ones who touched my vehicle for a week. The warning lights were on and the brakes were messed up IMMEDIATELY upon turning the vehicle on in their lot. Unless they are seriously trying to claim that the mere act of turning the key in the ignition caused the damage to my brakes, they should have noticed it when driving it from their garage onto their lot.

I contacted Gordon's thinking it was a towing company (Google listed it as A&A towing), but the staff at Gordon's was willing to arrange a tow truck for me and handle the repairs. After sending my car over, I looked up reviews for Gordon's and my experience doesn't match the negative reviews. My car ended up needing a fusible link box, and I asked them to go ahead and fix an existing exhaust issue. The staff was courteous and competent, my repair was effected in a timely manner and at the prices quoted to me prior to the repair. The prices for the parts match market rates, and the only potential negative would be that their labor rates were on the high side, but honestly, the service was solid. Hopefully the labor costs are indicative of better than average employee compensation.

This place will charge you $400+tax just to inspect your vehicle and said they couldn’t get the part for 12 months. AND the owner disrespects younger women. Go to Reina up the road, they charged us $250 for the inspection INCLUDING the part which only took 2 weeks to get and repair. Take their local coupon and throw it in the trash. Save you money, time, and respect elsewhere.

This place will definitely take advantage of your situation. Came in for a top radiator hose a $25 part,and another $22 for the replacement coolant. A total of $47 in parts needed. I was quoted at $267.67,something didn't seem right so i decided to do it myself. I got the hose and coolant and literally changed it in less then 15 minutes. Hose was not blocked by anything at all and easy to get to. I was charged $33.55 for an inspection witch included a $2 charge for environmental fee/parts although they didn't do anything but the inspection. Also left a screw driver under the hood. Times are hard as it is and we have business like this that take advantage of hard working people. Also Make sure you ask for your old parts as some things might not be replaced as you are told.