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Soerens Ford, Inc.

Auto body shop in Brookfield, Wisconsin

4.5
StarStarStarStarHalf Star
47 Reviews and Ratings
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Robert Flessas

Aug 24, 2023

StarStarStarStarStar

Excellent service! Caleb is an outstanding service advisor. Mechanics Jose and Andrea were also very helpful and went out of their way to show me more of my vehicle’s features that I didn’t understand. Keep up the great work!

Reply from the business:

Aug 24, 2023

Hi Robert, thank you for taking the time to leave us your response to our Staff's outstanding customer service! we are happy we could make your experience a positive one! we hope to be of service to you again! Take care!

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barbara fischer

Aug 24, 2023

StarStarStarStarStar

Soerens Ford Aug 8, 2023 Barbie doll We were very pleased with the personal service we got at Soerens. John Schultz was very thorough in explaining all of the features of the car and how to use them . We really appreciated his attention to detail in every aspect of the transaction. We highly recommend Soerens Ford for your next vehicle. They are truly the home of the nice guys.

Reply from the business:

Aug 24, 2023

Hello Barbara, we are happy we could make your experience a positive one! At Soerens Ford of Brookfield, we value our customers and we look forward to seeing you on your next visit. Take care!

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Buck Brandow

Aug 24, 2023

StarStarStarStarStar

Excellent experience! The best dealership I've had service at hands down.The only thing I can complain about is iron fallout in my paint near the place they were working on. Not a big deal, because I have the means and knowledge to remove it, but someone who doesn't might be a little more upset about it. I'm super picky, most probably wouldn't have even noticed it. If there is grinding or cutting, maybe cover that area with a fire blanket or something similar.

Reply from the business:

Aug 24, 2023

Hello Buck, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

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Fred Lautz

Aug 24, 2023

StarStarStarStarStar

I brought my car in for an oil change and routine check up. I was advised at my last check up that my rear brakes likely would need to be replaced by the next check up. That proved to be true. I expected I would have to make a separate appointment to get the brakes done at a later date and bring the car back in. However, Soerens service department managed to get the brakes done while I waited, even though that work was not on their schedule. As always, Tyler was great to work with.

Reply from the business:

Aug 24, 2023

Hi Fred, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Janet Enters

Aug 24, 2023

StarStarStarStarStar

My service advisor, Tyler was so kind and helpful. He even recognized my voice when I called! We have been lifetime customers of Soerens Ford for both purchasing vehicles and servicing them for over 40 years. They are honest and stand behind their work. It truly is the home of the nice guys!

Reply from the business:

Sep 24, 2023

Hi Janet, thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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2Greenlid

Aug 24, 2023

StarStarStarStarStar

Great Ford dealership! During my ordering & purchase process they were straight shooters. They did not play sales games or add stupid items like ‘paint protection’ to run up the price on my Bronco. MSRP on the ordered Bronco. Highly recommend Matt in sales if you need a Ford!

Reply from the business:

Aug 24, 2023

Hello, we are happy we could make your experience a positive one! At Soerens Ford of Brookfield, we value our customers and we look forward to seeing you on your next visit. Take care!

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Michael Riley

Jul 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

We found the car that we wanted here, we dealt with two lovely people who were Pete and Adam. We got a price with them over email/text and the trade was extremely low, Adam suggested bringing in for an in person appraisal so we did! That is where things went south quickly, we were greeted by a man who I believe to be new car sales manager Joe, he yelled at us for even bringing it in and in front of a child, what a quality man. Anyways the price on trade came up another $4k so rather than risk round 2 of getting told off we just agreed to put our name on it as it was easier than an escalation with my daughter. For a women owned dealership I am sure surprised you have such horrid people working for you and acting up in front of a child, an embarrassment to women owned companies everywhere having him employed. The reviewer who stated “ home of the attitudes” was right on the money. With the economy in its current climate hopefully we will see some dealers change their attitude.

Reply from the business:

Jul 24, 2023

Hi Michael, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at (262) 781-9800 at your earliest convenience to discuss how we can turn this experience into a positive one.

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Karen Nighbor

Jul 24, 2023

StarStarStarStarStar

My husband had his tires rotated and balanced on his Ford F150 and the service tech did an incredible job! The truck drives so nice now and the truck feels so smooth, has not been like that for a long time! We were very happy 😊 Ashton was the name on the invoice, thanks again Soerens Ford! a new truck again

Reply from the business:

Jul 24, 2023

Hi Karen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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JDHOG72

Jul 24, 2023

StarStarStarStarStar

I was very impressed with the knowledge and professionalism of the guys in the service department. They were quickly diagnose and fix an issue with my battery. They were friendly and efficient. Nate in particular provided stand out service. You are lucky to have him on your team. Thank you Soerens for providing quality customer service!

Reply from the business:

Jul 24, 2023

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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Jackie Horning

Jul 24, 2023

StarStarStarStarStar

Another great experience at Soerens Ford. Tyler is always so friendly and accommodating in service and always takes great care of me and my car. John in sales has always been honest and helpful with my last 2 car purchases at Soerens and I just bought my 3rd vehicle recently. Mike the manager “eye candy” was straightforward and very helpful in convincing me to buy from Soerens again, and I will. Your honesty and excellent customer service are greatly appreciated. Thank you Soerens for truly being nice guys to deal with!

Reply from the business:

Jul 24, 2023

Hello Jackie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Soerens Ford of Brookfield, we value our customers and we look forward to seeing you on your next visit. Take care!

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