The internet salesperson Adam Thiele demonstrated exceptional expertise and professionalism throughout the entire process. From the initial inquiry to the final transaction, his communication was clear and responsive. Provided detailed information about the vehicle, addressing all questions and concerns promptly. Facilitated a smooth negotiation, ensuring a fair deal for both parties. Efficiency in handling paperwork and coordinating the logistics of the purchase was commendable. Overall, his dedication to customer satisfaction and proficiency in every aspect of the transaction made the buying experience enjoyable. . Brad Matusiak. November 2023 Purchased a 2020 Ford Edge

We had a really difficult experience with Soerens Ford. It took almost a year for them to fix the heat in our van. Multiple times over the year we would be told they would check something and get back to us and never did. Leaving us with an unsafe vehicle each time. Each step of the process was so frustrating - leaving us without a car for weeks, not returning phone calls and returning the car with no heat several times. One time they returned the car saying it was fixed only to get home and realize the drivers door was not installed all the way and the heat was also still not fixed. The whole thing cost us over $2000 and months of frustration.

We purchased a ‘23 Ford Platinum Explorer with quite a list of “must haves. It took us about 18 months to find just the right one. Our Sales Person, Scott Sawejka, was very patient, knowledgeable, professional and helpful. We really couldnt have asked for more. We’ve purchased vehicles previously from Soerens, and the experiences have been almost perfect. Their maintenance department is one of the best we’ve ever worked with. We would highly recommend Soerens as a “go to” dealer.

Joey in the service department was awesome. He helped me connect my phone to car when I was struggling. It is great you have employees like this!

I went to go on a break and found out I had a flat tire. Caleb was extremely helpful with getting me in ASAP (15 min later). I was able to have my tire repaired and get back to work. I wasn't expecting to get in today. I appreciate the outstanding custom service, Caleb provided today. Caleb also assisted in a quote for some additional services needed. Thank you!!!

The sales team is nice but I have had repeated dissatisfaction with the service team. 2 times it took 3 hours for an oil change and tire rotation. One other visit I was told to come back another time when I had an electrical issue but by the time I was able to return I was out of warranty and they would not honor my warranty because they failed to put any notes in the system. I even complained to ford corporate and no one reached out to rectify the situation. My time is more valuable than the apologies. I will be servicing elsewhere.

I worked with Todd and Arden and had a wonderful experience from start to finish. Very clean dealership with a seamless process. Highly recommend working with them!

Simple to expect them to perform the services they charge you for. Nope! You expect them to fill your tires with air on an oil change and tire rotation...no, they don't. Something so simple and they don't do it. How the service department goes...so goes the entire dealership.

Soerens Ford is the best dealership I could have asked for as a new car owner. I was able to purchase my first new car with them at a great price, but the service since has been excellent. Tyler in the service department has never once let me down in 4 years and continues to excel in his care and expertise on my vehicle. The kind of care he gives is the kind that keeps me happy and loyal to Soerens.

My family has been dealing with Soerens since the beginning. My father bought his first car from Soerens when they were down on Capital Dr.. I love being able to buy or lease from Soerens. Especially Mike Walsh and Tyler from the service department!!