Mander Collision & Glass
Auto body shop in Brookfield, Wisconsin
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Have used them before and they were great, not so much this time. A 1 week repair took 3 weeks without any communication from the shop until we called them. Overcharged for a windshield repair, which was refunded when we called. And a handle installed incorrectly, simple fix but annoying and shows either a lack of attention to detail or rushing to complete the work.
Reply from the business:
Dec 24, 2023Thank you for the review. We were not aware of any handle issue so please give us a call so we can take a look at that for you! I am very sorry we mischarged you for a windshield chip but glad we were able to get you refunded right away for our mistake! We did wait weeks to get a back ordered part on your vehicle. We wish it would have come sooner and we will improve our communication! Thank you!
I took my car to Mander to get fixed after hitting a deer. Clayton was very prompt and professional and was just so on top of everything. He made me feel at ease and everything went smooth it looked beautiful when completed. I never expected it but the interior was cleaned and the exterior was washed after getting it back. Wow am I impressed with the good work well done!!!!!
Reply from the business:
Nov 24, 2023Thank you so much for the kind words! I’m so glad that we took care of you like our own family! Thank you for sending these kind words and if you are ever in need we are here for your repair needs!
I went with Mander as recommended by my insurance company and great reviews. They did a great job repairing damage to my front/side bumper and mirror to my Lexus RX. They were responsive, customer service oriented and have great attention to detail. I would choose them again!
Reply from the business:
Oct 24, 2023Thank you for the kind words!