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Mary Miliacca

Oct 24, 2023

Mark and the guys always take very good care of our vehicles for years now!

Thank you for taking the time to write a review, Mary! We are glad that we have always taken good care of your vehicles and we appreciate you continuing to choose our business!

Google

Kelsey Peterson

Oct 24, 2023

Thank you for the feedback, Kelsey! We are happy to see you had a good experience working with us!

Google

Jeff Haubenreich

Oct 24, 2023

Excellent customer service, fair prices, and completely trustworthy.

Hello Jeff, We want to thank you for your great review! It is always a pleasure to do business with you and we are thrilled that you trust us the way you do. Bob and crew

Google

E Lutter

Oct 24, 2023

I brought my car in for a normal service and Mark was very helpful! Prices are fair and service is great. However they no longer perform emissions testing.

Thank you for the great review! We appreciate the feedback and are happy to hear that Mark was helpful. We look forward to seeing you again next time!

Google

Mike G

Aug 24, 2023

Lots to do here.

Thank you for the feedback, Mike. We are glad to hear that you had a good experience working with us!

Google

Lorenzo Ripani & The Rockin Daddys

Aug 24, 2023

Started as a simple tire repair several years ago. Now I have all my vehicles serviced at Lutters. My daughters too. Their prices are reasonable and way better than dealerships. Not a discount place but fair prices and their service has been excellent. Parts they use are top grade. Need to make an appointment best to drop the care off for the day but many times they call me by noon and its ready. I recently bought a used car from them too. Excellent, show room condition. Jay wouldn't let the vehicle leave their shop until it was in perfect order. Mark has been a trustworthy and honest manager there. They don't try to separate me from my money. 2019 Nissan Sentra, 2003 Buick LeSabre, 2013 Nissan and my Toyota (before I sold it) PM's and everything else. Helped me pass emissions on the Buick. Good technicians that can troubleshoot. Very pleased. Lutters is my first choice to call.

Thank you so much for taking the time to write a review, Lorenzo! We are so happy to hear that we have earned your trust and are proud to be your first choice for auto services. We really appreciate you continuing to choose our business, and look forward to seeing you again next time!

Google

Bill Veldboom

Jul 24, 2023

Used this repair shop for my daughter's car while she was working in the Brookfield area for the summer. Pricing was high. Mark-ups on parts and supplies seemed high too but she was not in a position to shop around. Diagnostics were performed beyond the scope of the repair requested and appeared to be an effort to "up-sell" for things that were really not necessary. This caused my daughter to perceive her car was not roadworthy and felt as though there was an attempt to take advantage of her as an "out of town" female customer. They also left oily rags and tools in the cabin of her car. She was able to make the trip back home without any further brake problems, so we are happy about that. Time will tell if the repairs made were good so it is premature to comment on workmanship.

Thank you for the feedback, Bill. We are very sorry about the items left in the vehicle. We do a complimentary inspection of all vehicles when they come in for service, so there was no added charge for that. The tires were worn out and should be replaced for proper safety and handling. After reviewing the pricing, we were able to finish the job for $300.61 below the original estimate. Our pricing is very competitive for our area and we assure you that we were not trying to take advantage of the situation for more money. As part of the Napa nationwide warranty program, any warranty work can be performed at any Napa Auto Care Center. We stand behind our work and are confident that the workmanship was high-quality. We are happy to hear that the brake problems were fixed and that she got home safely! Please feel free to give us a call if we can help with anything else.

Google

Missy Dieterich

Jul 24, 2023

We don't take our cars anywhere else. Lutter's is upfront and honest and we've never been disappointed with their work. It's also convenient for us that they have loaner vehicles while they work on ours. We couldn't afford a loaner on top of repairs, and being down a car would be next to impossible for our busy family!

Thank you for taking the time to leave us a review, Missy! We are happy to hear that you had a good experience while working with us and that the loaner vehicles were helpful for your family. We really appreciate you choosing us for your repairs, and hope to see you again next time!

Google

Renee Holschuh

Jun 24, 2023

Can’t possibly thank them enough for their outstanding service! Honesty is the key!! I found my new hometown garage!!!

Hi Renee, it was a pleasure working with you! Thanks for the great review :) We are happy to serve our customers well.

Google

Dan Baker

Jun 24, 2023

They do not do emmission testing!!

We are really sorry that we no longer offer those services, Dan. We have removed them from our website and social media platforms but Google has not updated that information yet. Please let us know if there is anything else we can help with and we will do anything possible to assist you.