Firestone Complete Auto Care
Auto body shop in Appleton, Wisconsin
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Reply from the business:
Apr 24, 2024Good day Jeffrey, we'd love to learn more about your experience, and help address any concerns you may have. For assistance, please email us at socialcare@bfrc.com with your contact information, invoice number, and complete details of your visit. Thank you for beign a valued Firestone customer, and we hope to assist you soon. ^Nicholas
Good customer service. Noticeable improvement in the ride of my vehicle.
I scheduled an appointment and told them the code of why I am taking it in. They then ran a test without my consent and charged me $118 to tell me the EXACT problems wrong with my car that I TOLD them. I will never go back and I am telling everyone what they did and to not go there.
Reply from the business:
Apr 26, 2024Hello, Hailey. Thank you for making us aware of your experience. We're sorry to hear that this happened, and we'd like to have management involved to address this. Please, email us at socialcare@bfrc.com with the complete details of your visit, the location, your invoice number from the service, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
They are very helpful and I can count on them every time. Elisha was great!
This place is really bad, they don't control the work properly, they deliver the vehicle 5 days after the given time, it's a terrible disgrace...
This shop is scamming people, don't go
Reply from the business:
Mar 24, 2024Hello Eyup, we're saddened you had a poor service experience, and want to be sure your concerns are addressed by management. So we can help, please email socialcare@bfrc.com with your contact information, invoice number, and your contact information. Thanks for choosing Firestone, and we hope to assist you soon. ^Nicholas
Everyone seemed very professional! I was very impressed with the knowledge they had concerning my car especially how old my car is within 30 minutes they knew exactly what the issue was that made me feel very comfortable leaving my car with professionals such as these guys thank you very much to everyone there I appreciate you !!!!
Reply from the business:
Feb 24, 2024Thanks for the great review, Paul. It was a pleasure serving you as a customer. Thank you for choosing Firestone Complete Auto Care. ^Cali
I was under a lot of stress with being told the car I just bought from Carvana had bad tires. I brought it to Firestone and they told me my tires were bald and had dry rot; my oil was bad and coolant was low and needed to be flushed. I'm sorry I don't remember the girl's name who helped me get Carvana to pay for everything. This was such a huge relief.. If they wouldnt have paid I would have returned the car- which then I'd be without a car. I so greatly appreciate her help! All the people I had contact with were very nice and helpful. I truthfully left there with a huge weight off my shoulders.
employees where honest and good at what they do. will come back and will also send family there. hard to find honest people now a days.