Firestone Complete Auto Care
Auto body shop in Appleton, Wisconsin
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I just picked up my car from getting an alignment to notice my sd card was stolen out of my dash cam, a giant scratch down my driver side window tint and they ripped the top of my inside door handle off, never going here again, just filed a police report.
Reply from the business:
Jul 24, 2023Hello, there. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
I've gone here several times. Everyone is always so nice. They have great prices and are always willing to go the extra mile. They also work hard to see if they can get things covered under my warranty which is super appreciated :) Overall every time I've been here it's a great experience.
Reply from the business:
May 24, 2023Hello there, We'd like to ensure that any concerns you have are addressed by the appropriate team. Would you please, email us at socialcare@bfrc.com with the details of your visit, the store, and your contact information? We value you as a Firestone Complete Auto Care customer, and we hope to receive your email soon. ^Cali
Honest and effective crew.
Reply from the business:
May 24, 2023Thank you for sharing your positive experience with us, Luis. We appreciate your business with Firestone and look forward to seeing you again soon! ^Shonya
Reply from the business:
May 24, 2023Your satisfaction is important to us. We appreciate your positive review, and thank you for choosing Firestone.^Mariah
I paid $80 to have my headlight bulb changed, but it was still out after I paid and was ready to leave. They apologized and provided a new bulb, which we changed together in the parking lot. It took only 2 minutes (I had already paid $60+ for labor). No equipment was used to change the bulb. Nothing had to be taken out or anything. Positive: This was my first time changing the headlight bulb, and I learned how to do it on the driver's side. Negative: I paid $60 on labor and had to do it myself. However, I believe the passenger side to be more complicated. I am open to feedback and willing to update my review if necessary. May be $80 was justified. If you believe so, please ignore my review. I wish Discount Tires provided this service too. They are so nice.
Reply from the business:
May 24, 2023Hello, Nischal. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, and your full contact information. We value your business, and thank you for choosing Firestone. ^ Mariah
Jacob, Forest, the whole crew is awesome, respectful, and make you feel at home. If you want to visit one of the best service providers in the valley for your daily driver, visit Firestone on College ave.
Reply from the business:
May 24, 2023Hello Aaron, and thank you for sharing your 5 star experience! We're happy to know that Jacob, Forest, and the rest of our team took great care of you and your vehicle! We appreciate you choosing Firestone, and hope you have a great rest of your day! ^Nicholas
Very disappointed. Had my struts replaced here two months ago and they did not work properly. The "new" after market struts were completely shot when I went to my dealership to have an inspection. Ended up having to buy new struts for a second time. Also Firestone told me that my brakes were still good and didn't need replacement. My dealership took an entire video of the car's brakes and rotors, both front end were worn and rusted out. I've been to firestone 3 times about my brakes and being told each time they were fine. This is not okay.
Reply from the business:
May 24, 2023Hello Amanda, and thank you for your review. We apologize about your experience with incorrect information at this location. We'd like to properly address your concerns as we understand your frustration. Please email socialcare@bfrc.com with your contact information, invoice number from service, and any other pertinent details of your visit. Thank you for choosing Firestone, and we hope to receive your email soon. ^Nicholas
Scheduled alignment for 2:30 on Sunday. They cancelled 1 hour before the appointment. Scheduled appointment for next day at 2. Get there at 1:45 and he says my appointment is at 2:30. Showed him the appointment in my calendar, said I could put any time in my calendar (basically calling me a liar). Pulled up the actual confirmation email and he (store manager, Jacob Friend) just stares at me and says he’ll get me in when he can. Wasted a half day of work and 60 mile round trip.
Reply from the business:
May 24, 2023Hello Craig, we apologize sincerely that this was your experience with your alignment appointment at this location. We'd like to assist with addressing your concerns as we understand your time is important. Please email socialcare@bfrc.com with your contact information, and any other important details of your visit. We look forward to receiving your email, and thank you for choosing Firestone. ^Nicholas