Nucar Automall Tilton Service Center
Auto body shop in Salisbury, New Hampshire
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The only place I go to have my truck worked on, Sharon Flinn is the service advisor and is the best, Always a pleasure to go there.
Reply from the business:
Aug 23, 2023That is great to hear Lucian! Thank you so much for sharing!
No one answered in the parts department.. called on a week day mid afternoon.. ended up going through Berlin city to get my parts
Reply from the business:
Jun 23, 2023Luke, we take these reviews very seriously and we want to address any concerns that you may have. Please feel free to call our dealership at your earliest convenience to discuss your concerns.
Reply from the business:
Jun 23, 2023George, thank you for the positive review!
Reply from the business:
Aug 23, 2023Thank you for the review!
Reply from the business:
Aug 23, 2023Thank You!
If you get a defected brand new car that breaks down when driving to a vacation destination they will leave you stranded with no help. Lesson learned, will be staying away from this dealership and quirks in manchester. Now just looking forward to getting rid of these kia’s and moving onto a more customer friendly dealership.
Reply from the business:
Nov 23, 2023We're deeply sorry to hear about your frustrating experience. Your feedback is important to us, and we regret the inconvenience you've faced. We appreciate your patience and understand your concerns. If there's anything specific you'd like to discuss, please don't hesitate to reach out. We value your business and feedback.
Reply from the business:
May 23, 2023Justin, you visited the service center on Friday at 4:45 without an appointment and requested a state inspection sticker be performed. Unfortunately we did not have a technician available, because we close at 6:00 pm and all of our technicians were working. If you would like to request an appointment, please reach out to us.
The service department isnt qualified to work on a lawn mower let alone a car.Ive been there a few times for vehicle recalls one being a water pump recall and they forgot to refill with coolant.Went right back and they put 3 gallons in it.Another to reprogram a body control module,they accidentally deleted some of the trucks accessory functions, swore they did nothing wrong until one of the other mechanics said he knows what the 1st mechanic did wrong and fixed his mistake.Bought a brand new dually truck,brought it in for a vibration issues with just over 500 miles on it and they said there is nothing they can do because I didnt bring it back in within 48 hours of buying it. Horrible! Ill have to travel further to another Dodge dealer who doesnt give me the run around and who is qualified to do the repairs.
Reply from the business:
Nov 23, 2023We deeply regret the series of issues you've experienced with our service department. Your feedback is disheartening, and we sincerely apologize for the inconvenience and frustration caused. We're committed to addressing these concerns and ensuring that such incidents don't occur in the future. Thank you for bringing these matters to our attention. We understand your frustration and appreciate your patience. If there's anything more specific you'd like to discuss, please feel free to contact us directly.
This was my third time getting service at this center and each time I was told the incorrect amount of time to complete the job. The first two times I waited for over 4 hours in the dealership for the service to be completed. There were no loaner cars available anytime I have gone and was not updated at any time while waiting. I asked for updates and waited a long time for them, questions about the service went unanswered and most of the time an update couldn't be given because they couldn't locate the car. Will not be returning
Reply from the business:
Nov 23, 2023We sincerely apologize for the inconvenience you experienced during your visits to our service center. Your feedback is crucial, and we deeply regret falling short of your expectations. We appreciate your patience and understand your frustrations. We will take your comments seriously and use them to improve our services. Thank you for bringing this to our attention.
Prices are disgusting. There’s no benefit of being a loyal customer to these clowns. Unless you want to bring your car in and out, chase them for information, and get taken advantage of, then steer clear. No pun intended there.
Reply from the business:
Nov 23, 2023We're truly sorry to hear about your disappointment. Your feedback is concerning, and we take it seriously. We value your loyalty and regret that your experience fell short of your expectations. We're committed to addressing these concerns, and we appreciate your honesty.