Eric O'Keefe was extremely kind and understanding. It's the most relaxing auto purchase we have ever experienced. Thank you Eric.

Always get ripped off for repairs not needed

Went to have my front headlight replaced..I have vw Jetta with HID headlamps and are difficult to reach without taking the front of the car apart... the short story is they wanted to replace the whole headlight assembly for 2000$ in stead of installing the 32$ condenser needed... incompetence is an understatement.

Goodplace

I recently had the pleasure of working with Andrew the technician and Travis Boucher in service. I must say I was thoroughly impressed with their professionalism, knowledge, diligence, and friendliness. From the moment I arrived at the service center, Travis greeted me with a warm smile and went out of his way to make me feel welcome. He patiently listened to my concerns and took the time to thoroughly explain the service options available to me. His attention to detail and willingness to go above and beyond truly made my experience exceptional. As for Andrew, I couldn't have asked for a more knowledgeable and professional technician. He quickly identified the issue with my vehicle and walked me through the repair process, ensuring that I fully understood everything that was being done. His diligence and attention to detail were truly impressive, and I felt confident that my vehicle was in good hands. Throughout my entire experience, both Travis and Andrew were incredibly friendly and approachable. They made me feel like a valued customer and were always willing to answer any questions I had. Their positive attitudes and customer-focused approach truly set them apart from other service professionals I have worked with in the past. I will be back to buy my next family vehicle. Overall, I cannot recommend Travis and Andrew enough. Their exceptional professionalism, knowledge, diligence, and friendliness made my experience truly outstanding, and I will definitely be returning to this service center in the future.

I had a great experience purchasing my Volkswagon Taos but when going over policy options on the phone at the center I was quoted 289$ as the initial payment then 173$ a month for a 6 month policy but when I went to finalize policy on app I had been charged the full price of the insurance policy in one payment. Call center said it was processed by an on site agent and could only be taken care of by them. I am not happy at all

I bought a truck a few months ago from these guys. I was told that it needed some work to pass inspection or I could purchase as is, and I opted to purchase it inspected. I was told by the sales rep that included in this inspection service, they would be doing brakes all the way around the truck. A few months later, I have two frozen calipers and front brakes are gone, I asked for the service records, no record of brakes being done on this truck. I wouldn't trust anything these guys say if I were you.

Communication with the Collision center is next to none. I tried contacting various times by leaving voicemails and sending emails but would never hear back. When I would get someone to answer the phone it was like pulling teeth trying to get an answer out of the lady. She was completely clueless even when asking basic questions. I brought my car somewhere else to be inspected 3 days after getting my rear bumper replaced/fixed and I was informed that my car would be failing because it was rusted and broken. This seems pretty serious and like something the collision center should have brought to my attention when my car was being fixed especially since this was the exact area they were working on. I will say my car looks better then when I left it there but after three weeks I would hope that would be the case. I also do appreciate the detailing on the interior but one of my lights is now “broken.”