Nucar Automall Tilton Service Center
Auto body shop in Salisbury, New Hampshire
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Reply from the business:
Mar 23, 2024Faruk! We are grateful for your 5-star review! Your support means a lot to us, and we're delighted that you had such a positive experience. Our team prioritizes your satisfaction, and we eagerly anticipate the opportunity to serve you again. Should you have any questions or require assistance, please don't hesitate to contact us.
My experience here was Great, the staff were so kind and professional, especially Ron Clark. Thank you, NuCar for making me feel safer.
Reply from the business:
Mar 23, 2024Erin! Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with us! We truly appreciate your kind words and hope to see you again soon!
If I could give zero stars I would. I came here for rear brakes because I couldn't get a sticker for my 2019 Lincoln MKC. I told them the transmission fluid needs to be changed also. They gave me an estimate of $600 to $800 for the rear brakes and $170 for the transmission flush. They said Lincoln brakes cost more that Ford brakes. I called the local Lincoln dealership in Manchester while I was waiting and they gave a price of right around $500 for the rear brakes and rotors. I went back rh the Nucar service manager and complained about the break price and he said he will do it for $670. I had no choice because I need a sticker today so I had them do the break job but I'm having the transmission fluid down the road for $40 less. I'm very disappointed with this place. I just moved to the area and I have a Lincoln...a Ford Mustang and a Ford Ranger ...I'll never come here again! For $170 of overcharging me they will lose thousands of dollars in future business....not very wise!
Reply from the business:
Feb 23, 2024Robert, we sincerely apologize regarding the concerns you have outlined. A service leadership team member will review your concerns and reach out to you as soon as possible. Thank you for bringing this to our attention.
Reply from the business:
Dec 23, 2023Kyla! Thank you so much for taking the time to leave your review! Your feedback means so much to our whole team! Thank you again and we look forward to serving you in the future!
Reply from the business:
Dec 23, 2023Tara, we're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We take customer satisfaction seriously, and your concerns have not gone unnoticed. To better understand how we can improve and ensure a better experience for all our customers. Please reach out to our team at 603-286-3141 so we can address your specific concerns and work towards a resolution. Thank you.
Dylan in service is great and would recommend him to anyone. He is organized and very thorough/ knowledgeable. If you don't want to do any specific work to your vehicle there is no pushing or sales tactics. Between arranging the shuttle and getting my vehicle diagnosed correctly Dylan is the go to guy!
Reply from the business:
Dec 23, 2023Dan! Thank you so much for taking the time to share your positive experience with Dylan in our service department! We appreciate your recommendation and look forward to serving you again in the future!
This dealership is not upfront on pricing. They were firm on their "Best I can do" offer. I was not willing to pay the asking price. Over the next week they took $1,500 off the asking price. They provided misleading information on the vehicles value. Wasted my time driving up there. Glad I didn't buy from them.
Reply from the business:
Nov 23, 2023Hello Jim, we price our cars with live market pricing based on the current market. That means on some days, the price could go up and or drop within a short time. If you would like to discuss this matter more with someone from our team, please do not hesitate to give us a call at 603 286-3141. Thank you!
Joshua Ellis in the service department went above and beyond by helping me take my daughter's car seat out so we could use it in the shuttle--only to find out the shuttle was too far away to bother taking anywhere lol. When we realized that, he offered to reinstall the car seat and brought us to a play area where she was happy to hang out for the whole inspection. Really awesome service-- thank you so much!
Reply from the business:
Oct 23, 2023Christina! Thank you for sharing your wonderful experience with Joshua! We're delighted to hear that he went above and beyond to assist you! Providing exceptional service is our goal, and we're thrilled that Joshua's efforts made a difference. We truly appreciate your kind words and look forward to serving you and your family again in the future. Safe travels and see you next time!
Extremely poor service
Reply from the business:
Sep 23, 2023We are so sorry to hear about this experience Kalli, we apologize for any frustration this may have caused.
I was sold a brand new vehicle and when I brought it in for inspection Brandon Rae told me that I could not pass inspection without a front license plate. I asked that a plate bracket be put on because this is how I purchased the vehicle and he said the brackets were on back order and then proceeded to drill holes in my perfect front bumper.
Reply from the business:
Nov 23, 2023We deeply regret the inconvenience caused during your recent inspection. Your experience does not reflect our standard of service. We apologize for the miscommunication. We take your feedback seriously and are investigating the situation to prevent such occurrences in the future. Thank you for bringing this to our attention.