VIP Tires & Service

Auto body shop in Mont Vernon, New Hampshire

4.5
StarStarStarStarHalf Star
48 Reviews and Ratings
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RYAN PERNICE

Oct 24, 2023

StarStarStarEmpty StarEmpty Star

SUPER FRIENDLY STAFF. but call before you go in for any appointment you book and make sure they are going to honor that appointment (with a reasonable wait time). VIP, the technology is there to let people know show up an hour and a happy later than their appointment if you need more time. You have our phone numbers and emails.

Reply from the business:

Oct 24, 2023

Ryan, you're absolutely right, and thank you for this feedback. We'll share it with our teams and coach them to make sure that we're respecting our customers' time and better communicating going forward. We appreciate your business and look forward to getting better in the future. Thanks!

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Laurie Frenette

Oct 24, 2023

StarStarStarStarStar

Everyone was polite. It was nice to see how well they communicated with each other, and the customers took the time to explain why things needed to be replaced over all pleasant visit

Reply from the business:

Oct 24, 2023

Thank you, Laurie Frenette, for your kind words! We’re glad to know our Milford VIP Tires & Service team is providing you with safe, reliable, trustworthy service. We appreciate your business and look forward to seeing you again in the future.

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Megan Kingsley

Aug 24, 2023

StarStarStarStarStar

Friendly, courteous and knowledgeable! Went on the VIP website to schedule a NH Inspection, was able to get appointment same day! (I had scheduled a NH Inspection with another local “competitor” 3 weeks ago and they rescheduled my appointment 3 times!)

Reply from the business:

Aug 24, 2023

Thank you so much for this wonderful feedback, Megan Kingsley! We sincerely appreciate your business and are so glad to hear our Milford VIP Tires & Service team provided you with exceptional service. We look forward to seeing you again in the future!

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pitdogfamily

May 24, 2023

StarStarStarStarStar

Tire blew on 101 in Mitford tow truck took us to VIP. Was a simple process. Guys there are wicked knowledgeable. Very courteous professional and pleasant considering all they do Got 2 new tires. Whe were on the road again in an hour I would recommend them.

Reply from the business:

May 24, 2023

Thank you for turning to VIP! We are pleased to read that we provided you with great service. Our Milford VIP Tires & Service team appreciates your review, and we look forward to seeing you again in the future, pitdogfamily!

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Max Mayer

May 24, 2023

StarStarStarStarStar

I accidentally asked VIP about changing tires long before I needed to. They easily could've told me that it was time to do so, but they let me know I had a few months left with my tires instead. I appreciate their honesty!

Reply from the business:

May 24, 2023

Thank you, Max Mayer, for your kind words! We’re glad to know our Milford VIP Tires & Service team is providing you with safe, reliable, trustworthy service. We appreciate your business and look forward to seeing you again in the future.

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William Genest

May 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

I've been going here for 5 years, but will not any more. They just tried to charge me $100 in labor to change 2 $6 light bulbs. Nobody in their right mind would expect that cost and there should have been a call made. Discounting the total to $99.51 was not good enough.

Reply from the business:

May 24, 2023

William Genest, we are deeply concerned to read about your 1-star experience at our Milford store. We sincerely value this feedback and wish to discuss this matter with you further. In looking further into the invoice, I can see that the two bulbs were $6, but much of the price came from the labor required to change out the bulbs. Please email your contact information to CChassie@vipauto.com so that we may have the opportunity to make things right.

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Mark

May 24, 2023

StarStarStarStarStar

Just put Michelin Defenders on my daughter's car and I'll be putting another set on my son's in a month. VIP remains my go to tire supplier and has been for more than 10 years. Haven't found a better place for tires and keeping our cars safe."

Reply from the business:

May 24, 2021

Mark, thank you so much for taking the time to provide us this wonderful feedback. We are thrilled to know that our Milford VIP Tires & Service team has treated you like family over the years. We appreciate your business, value this feedback, and look forward to seeing you again in the future!

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Sarah Fitzpatrick

May 24, 2023

StarStarStarStarStar

How can I even begin to describe the incredible service I have received over the years from the people I now consider friends at VIP in Milford? From exhausts that needed to be welded, inspections that needed to be passed, tires that needed to be plugged and replaced, bulbs that have blown out, etc, these guys have never ever failed to do what needed to be done in a timely manner. Rick, Bobby, Garth and the rest of the crew (Sean and others) are the highlight of my day when I get to bring a car into VIP or pick one up. There is NOTHING they can’t do and I love them like they’re family. No matter what issue you may have with your car I have every confidence in every single one of them to make it right and to leave you with a better car than you brought it. If I could give more stars I would. I LOVE VIP in Milford!

Reply from the business:

May 24, 2023

Sarah Pitkin, thank you so much for taking the time to provide us with this wonderful feedback. We are thrilled to know that Garth and our Milford VIP Tires & Service team have treated you like family. We appreciate your business, value this feedback, and look forward to seeing you again in the future!