Monro Auto Service and Tire Centers
Auto body shop in Hudson, New Hampshire
Write a Review
0
0 Reviews
My husband and I had our cars inspected here. They were so kind, friendly and knowledgable. We will definitely be returning in the future.
Reply from the business:
Aug 23, 2023Co Mck, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!
Good place. Excellent service
Reply from the business:
Aug 23, 2023Victor Paliy, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!
I showed up for 9:30 AM appointment for 4 new tires and the business is closed. I am very disappointed that I didn’t receive a call or email to let me know there was a problem.
Reply from the business:
Aug 23, 2023Kelley Raymond, we're disappointed to hear of the negative experience you had at our location.
PERFECT experience. It was an emergency, my front left wheel was completely loosened and it was super dangerous to drive with and I literally just walked in and they offered to fix it for me at a no cost. Literally made my day, i’m coming back !!
Reply from the business:
Jul 23, 2023Sona Magid, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!
I had an appointment on Thursday at Monro Hudson, NH, to replace two rear shock absorbers on my car. This branch has significant problems with appointments. They kept me there from 10 am to 7 pm when I was told 2 hours max. This is not the first time this has happened. Another lady sat there for 4 hours to have her oil changed and four tires. She was so angry she said I would not come back here anymore. When I was there, so many people had the same problem. The people working inside the auto shops I asked them what’s the reason for the delay and they said that the company gives them less pay than McDonald’s, so they’re not satisfied. Gary K Sanford, store manager, even though he made my appointment for me on Saturday, he didn’t show up to work that day. After this, I decided to call the corporation and tell them about my concern. I called customer service on the website, but unfortunately, they kept me for more than 40 min on wait, and nobody answered. I think the problem goes all over the company. I believe more profit comes with customer satisfaction. I hope the CEO, Mr. Michael Broderick finds a solution to the problem.
Reply from the business:
Jul 23, 2023We are disappointed to learn of your experience here at Monro Auto Service And Tire Centers, but will take this opportunity to improve.
Went there but no one was there to help out waited for 20min trying to call someone at front desk no body came
Reply from the business:
Jul 23, 2023Satya, we're disappointed to hear of the negative experience you had at our location.
Been there a couple of times and every time the service was great. This time it was Saturday and only one person. Still, he was quick to service my car. Reasonable price , good people and great service.
Reply from the business:
Jul 23, 2023Am, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!
Reply from the business:
Jun 23, 2023Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
The staff was very knowledgeable and fixed all the issues with my vehicles to pass inspection.
Reply from the business:
Jun 23, 2023Richie Rivera, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!
Gary and the staff are fantastic!... I'm a lifer...ty Gary
Reply from the business:
Jun 23, 2023Cheryl Zduniak, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!