
Monro Auto Service and Tire Centers
Auto body shop in Hooksett, New Hampshire
0
0 Reviews
Scott at Monro was extremely helpful! When the dealership tried to overprice me for new brakes, I contacted them for a quick quote and he immediately looked into it and was able to save me money. Since this was an unexpected expense, I so appreciated it! He was also able to take my car in and have it fixed same day, which was perfect due to my very busy schedule. Having never been here before, I highly recommend it! He was super nice and the service was above and beyond! Thank you!!
Reply from the business:
May 16, 2024Lynne Cote, thank you so much for the positive review!
Went in and no one was to be found at the desk which has happened before until I finally had to open the door to the shop and find someone.. nice guy named Mike helped me but unfortunately I'm not the only person this has happened to.. this place has gone downhill bad.
Reply from the business:
Apr 23, 2024Anonymous, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.
Fast and friendly
Reply from the business:
Apr 23, 2024Raymond Rivard, thank you so much for the positive review!
Scheduled a car inspection. They sent confirmation of said inspection appointment. I arrive only for the guy at the desk to tell me no one was in to do an inspection. I asked if I could schedule when one was was in at which point he got huffy and passive aggressive stating they don't have one period even though it says they not only are able to on the website but also have a sign in front of the establishment stating they do. I will never recommend this place to anyone. If I could give zero stars I would
Reply from the business:
Apr 23, 2024Bridgette Hills, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.
One of the most advantageous thing I noticed was that Monro’s were open on a Sunday! That was when I first went, and I was pleasantly surprised that I was able to get an appointment for the next day. The convenience of having a repair shop open on Sunday is a huge benefit. I’m originally from New York City and we have car repair shops open 7 days per week. Here in New Hampshire it’s a struggle, and the this made me happy to see Mono’s open Sunday. Unfortunately they are short staffed and that was why I couldn’t get my repair done that day. The intake staff member who was also a mechanic made up for me being disappointed in not being serviced that same day. He was very professional, patient and friendly. He gave me an estimate of time and cost but did not deviate from it. Everything seems to be working perfectly now. Huge thanks to the team at Monro’s!!
Reply from the business:
Apr 23, 2024Hi, it's great to see such a high rating! Thank you for reviewing us!
Reply from the business:
Mar 23, 2024Hi, it's great to see such a high rating! Thank you for reviewing us!
Reply from the business:
Mar 23, 2024Thank you for bringing this to our attention. Please give us a call toll-free at 1-800-876-6676 option 2. We would like to get more details and provide further assistance. Any one of the customer service reps can be of assistance.
Reply from the business:
Mar 23, 2024Hi, it's great to see such a high rating! Thank you for reviewing us!
Set up an appointment for state inspection which was confirmed. I took the day off from work to take care of this and when I arrived, I was told that they did not have an inspector. They said they notified me by email but I never received any notification. They have lost my business.
Reply from the business:
Feb 23, 2024We are disappointed to hear that you did not have a more positive experience with us at Monro Auto Service And Tire Centers.
Very nice place , reasonably priced and got work done quick .Would use them again.
Reply from the business:
Jan 23, 2024Nicholas Mcdonald, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!