
Monro Auto Service and Tire Centers
Auto body shop in Hooksett, New Hampshire
0
0 Reviews
Had a leak in one of my tires. I called Monro of Hooksett and asked about patching it. They told me to come on by, and they'd take a look. We were doing home reno lately, and somehow I ran over a nail. They found the nail, patched the tire, filled her up and sent me on my way, free of charge. Now THAT is how you ensure that customer returns for any needed repairs down the road. Great business practice there. Thanks guys!
Reply from the business:
Aug 23, 2023Mitch Parker, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!
After having another service facility where I had an appointment cancel because their computer system was down , these guys squeezed me in for a much needed oil change with no notice! Total life savers!!! Very personable and professional guys that go above and beyond! Highly recommend!
Reply from the business:
Aug 23, 2023Michele Thompson, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!
I went in for a state inspection and my vehicle started making a rotational chirping noise from driver side front shortly after. I brought it back for a check and was told that it's my roof rack and nothing was wrong. The roof rack was installed by myself a year prior. The noise happened when traveling straight or turning right only. Their claim didn't make any sense. I was also told my baffled/chambered aftermarket muffler, which is within legal noise spec, was too loud to hear anything. Well if you let off the throttle it is quiet, and even on the throttle you can hear it. The noise was loud enough for bystanders to stare at me as I passed by and I couldn't stand to drive with my window down due to annoyance. I was also told my vehicle needs two mounts (engine and trans). They hastily quoted me approx. $1000 for the job. My vehicle really has three mounts, not two. I bought all three for $149 myself and did it in my driveway. The most worn mount was the one they missed. I also found the noise problem myself. I found that my driver front inboard rotor dust cover/guard was bent. I simply used a flathead screwdriver to bend it back into place. The noise was gone and I saved myself $850 and will not be returning.
Reply from the business:
Jul 23, 2023Thank you for letting us know about your recent visit to Monro Auto Service And Tire Centers.
Great guys! Came here on a whim after finding a screw in my tire. They removed the screw and patched the tire very quickly, free of charge! I was lucky that they weren’t busy- if you plan to come here, you’ll generally need to make an appointment at least a couple of days in advance. After today, this is my new go-to spot for urgent car repair needs.
Reply from the business:
Jun 23, 2023Carson Scott, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!
I have to give Monroe 5 stars. They are always super friendly helpful and affordable. They are my first choice for my auto repair. Tonight they squeezed me in at closing to repair my tire and get me back on the road.
Reply from the business:
May 23, 2023Jacob Blakley, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!
Reply from the business:
May 23, 2023Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
I went to Monro because it was next to my doctors office. my sunroof was stuck open and it was going to rain. Scott came out and greeted me immediately they didn't have any time which was understandable. Scott came out to looked at it and tried to fix it for me. We definitely need more people like him in the world.
Reply from the business:
May 23, 2023Kirstiee Cook, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!
I had a flat tire on Sunday late afternoon, I had called all the closer locations but they were closed or closing soon and unable to fit us in. When I called Monro they were helpful and kind, despite 15 minutes until closing. When I arrived they had my tire repaired within 15 minutes and we were on our way. I am so thankful they were able to help and I will be using them for anything I can going forward! Thank you guys so much.
Reply from the business:
May 23, 2023Meg Brown, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!
Call & price estimate for the services. Make a appt today. I show up an appt. There were two staff. One man came & check-in, who is very terrible, unprofessional, poor customer service, speak so loudly with no respect & no politeness. Prices change which means higher prices than we discussed on phone for the services. Waste of time! Unprofessional! Lack customer service! No respect! Please Stop! don’t go at Monro Auto Service & Tire Centers at Hooksett, NH.
Booked an appointment online, which they accepted. When I get there the guy acted all confused that I was there and then tells me he can’t do my tires since the machine is being serviced. A simple call to let me know would have gone a long way. Don’t recommend.
Reply from the business:
May 23, 2023We are disappointed to learn of your experience here at Monro Auto Service And Tire Centers, but will take this opportunity to improve.