Auto Care Plus Complete Tire and Service Center
Auto body shop in Derry, New Hampshire
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Would recommend.
Reply from the business:
Mar 23, 2024Thank You Elizabeth for the recommendation and 5 star review, we appreciate it!
Reply from the business:
Mar 23, 2024Thank you for the 5 star review Jay!
I'm a repeat customer, this time I Brought my car in for new brakes. I always feel as though the team has my best interest in mind notifying me of any additional issues that need to be addressed. Making sure I get any discount offered and of course my senior citizen discount.
Reply from the business:
Mar 23, 2024Hi Susan thank you for your loyalty and repeat business with Auto Care Plus of Derry and yes, we do have our customers best interest in mind. From what may be needed now, to what may be coming up in the future, we're prepared to advise you as to the best path to take to keep your vehicle running for years to come. We appreciate your 5 star review and look forward to seeing you again.
If you're thinking of going here, DON'T. I should report them to the state inspection board. They failed my 2019 jeep with only 44,000 miles on it for a crack in the lower left control arm, AND because my windshield wipers had a slight streak in them... mind you, they didn't even enter the cracked control arm into the state system, but hand wrote it on my inspection summary. They wanted to charge ~$1,000 to replace the part and the technician also noted to me multiple times that he was very excited to see this needed to be replaced as he has to replace his ex wives control arm EVERY YEAR, really selling his case here. They wanted $773 for the part + labor (I found the part directly from jeep for $100 less then what they told me), $119 for an alignment, and $20 for materials (???). Seemed a bit off to me, so I got a second opinion at a different place and what do you know... absolutely no crack in my control arm and my car passed inspection with no concerns. Do not go here, and if you do, get a second opinion before getting work done.
Reply from the business:
Mar 23, 2024Sara, thank you for letting us know about your recent service visit. We performed a proper state inspection per the State of New Hampshire guidelines and your vehicle did fail for the bushing separating in the left front control arm, as stated on your repair order. We provided a picture of this in our digital multi point inspection that was sent to you. The control arm was not cracked, the bushing is torn and separating from the control arm. This is a safety issue with the front suspension and fails per the state inspection guidelines, specifically 3211.07 set by the state. The choices we have in the inspection system allow us to check off a system, not necessarily a specific issue which is why we wrote the specific issue on your inspection report. If another shop was willing to pass your vehicle in that condition that is beyond our control but we would be more than happy to have a representative of the state inspection enforcement division inspect the vehicle with both us and you present and confirm our findings. We use premium quality parts with a 5 yr 50K mile warranty which are as good, or in many instances designed better with improvements made to correct factory defects including parts that do not last as long as expected. Yes, sometimes they cost a bit more but every effort is put forward to provide the best possible replacement part for your vehicle. It is unfortunate that another shop would overlook this issue and pass your vehicle for state inspection as it is after all your safety, and the safety of everyone else on the road that we are talking about here. Please feel free to contact us with any other questions or concerns or to schedule an inspection with the State of New Hampshire inspection representative present to confirm our findings.
Had a great experience at Auto Care Plus! Previously brought my car to another shop where I had been going for years, until I had problems with my car right after my inspection and oil change. Needless to say from there on there was minimal transparency. I took a risk with Auto Care Plus and they were nothing but amazing! Very thorough, and honest. Reasonable price. Cooper was awesome!
Reply from the business:
Apr 23, 2024Thank you so much for sharing your experience with us! We're thrilled to hear that you had a great experience at Auto Care Plus and that we were able to provide you with the level of service you deserve. We understand how important transparency and honesty are when it comes to auto care, and we're pleased that you found us to be thorough and transparent throughout your visit. It's fantastic to know that Cooper and the rest of our team were able to exceed your expectations. We appreciate your trust in us and are grateful for the opportunity to serve you. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing Auto Care Plus. We look forward to seeing you again soon.
Reply from the business:
May 23, 2023Hi Jay, thanks for sharing your comments and for your 5 star review, we do appreciate it. We feel that the best staff, competitive pricing and an industry leading 5 yr 50K mile warranty makes Auto Care Plus your go to repair and maintenance shop, have a great day.
The best
Reply from the business:
Mar 23, 2024"The best" is a tall order, we'll do "our best" to continue that mark of excellence for all of our customers. Thanks for the 5 star review tomasz, we appreciate it!
Reply from the business:
Feb 23, 2024Thank you for the 5 star review Nancy!
Reply from the business:
Feb 23, 2024Jared, we appreciate the 5 star review, thank you!
